Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Desiree Lemaire

Wichita,KS

Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Overview

10
years of professional experience
1
Certification

Work History

Globe Life
Remote

Licensed Insurance Agent
01.2024 - Current

Job overview

  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
  • Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
  • Upsold products to policyholders and potential new clients.
  • Responded to customer inquiries and problems to promote great service.

Self-employeed
Wichita, KS

Caregiver, Special Needs
05.2019 - 05.2024

Job overview

  • Collaborated with healthcare professionals regarding medical treatments and therapies.
  • Offered emotional support during difficult times such as illness, hospitalization or bereavement.
  • Participated in team meetings to discuss client progress and share information about new treatment strategies.
  • Instructed clients on proper use of assistive devices such as wheelchairs, walkers.
  • Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
  • Administered medication when needed according to doctor's instructions.
  • Monitored physical and emotional health of clients.
  • Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.

AT&T
Wichita, KS

Solutions Manager
04.2018 - 05.2019

Job overview

  • Coordinated with cross-functional teams to ensure successful implementation of projects.
  • Planned periodic upgrades or migrations of existing systems as needed for better scalability or security features.
  • Developed and implemented solutions for clients to resolve their technological needs.
  • Provided technical support for customers with issues related to software products and services.
  • Conducted research on emerging technologies, industry trends, and competitive products.

T-Mobile
Wichita, KS

Technical Consultant
09.2017 - 04.2018

Job overview

  • Resolved production issues in a timely manner while ensuring optimal performance levels were maintained.
  • Analyzed customer requirements and proposed technical solutions.
  • Maintained up-to-date knowledge of industry trends related to enterprise software solutions.
  • Provided end-user support when necessary by troubleshooting technical problems reported by clients.
  • Evaluated emerging technologies for potential application in solving client challenges.

Education

Colorado Technical University
Colorado Springs, CO

Associate of Science from Business Management
08-2016

Colorado Technical University
Colorado Springs, CO

Some College (No Degree) from Project Management

Skills

  • Insurance sales strategy
  • Marketing initiatives
  • Account Management
  • Client Relations
  • Needs Assessment
  • Schedule Maintenance
  • Autism Spectrum Knowledge
  • Sensory Integration
  • Telecommunications Sales
  • Consultative Sales

Certification

  • Licensed in Kansas and Texas
  • Science of Consultative Sales Certified

Timeline

Licensed Insurance Agent

Globe Life
01.2024 - Current

Caregiver, Special Needs

Self-employeed
05.2019 - 05.2024

Solutions Manager

AT&T
04.2018 - 05.2019

Technical Consultant

T-Mobile
09.2017 - 04.2018

Colorado Technical University

Associate of Science from Business Management

Colorado Technical University

Some College (No Degree) from Project Management

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Desiree Lemaire