Desiree Lopez
Redlands,CA
Summary
Reliable Shift Leader with 2 years in hospitallity industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Shiftleader
Rubios Costal Grill
10.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained database systems to track and analyze operational data.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Conducted regular reviews of operations and identified areas for improvement.
Restaurant Waiter
La Paz
08.2018 - 07.2020
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
Education
Associate of Science - Athletic Training
Iowa Lakes Community College
Estherville, IA07.2016
Skills
- Safety Processes
- Cash Handling
- Team Leadership
- Staff Supervision
- Team Supervision
- Conflict Resolution
- Team Motivation
- Maintain Systems
- Shift Checklists
- Inventory Counts
- Leadership
- Hospitality Service
Timeline
Shiftleader
Rubios Costal Grill
10.2021 - Current
Restaurant Waiter
La Paz
08.2018 - 07.2020
Associate of Science - Athletic Training
Iowa Lakes Community College