Raquel Jones

• Supervised team members to ensure adherence to operational standards and customer service excellence.
• Coordinated shift schedules to optimize staff coverage and productivity during peak hours.
• Trained new employees on company policies, safety procedures, and service protocols.
• Monitored inventory levels and conducted orders to maintain adequate stock for operations.
• Resolved customer complaints effectively, enhancing satisfaction and loyalty through attentive service.
• Implemented process improvements that streamlined workflow and reduced service wait times.
• Conducted performance evaluations to provide feedback and support employee development initiatives.
• Ensured compliance with health regulations and safety guidelines during daily operations.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enforced company policies and regulations with employees.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
• Boosted overall sales with effective upselling techniques and exceptional product knowledge.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Supervised food presentation and plating to enhance visual appeal.

Would clean hotel rooms

Ran register help when needed other places