Rakel Sorto
Crumbl Cookies
Houston
2
Languages
2
years of professional experience
Dedicated shift leader known for enhancing team dynamics and resolving conflicts effectively. Committed to delivering exceptional client service and maintaining product availability through diligent inventory management.
Work History
Shiftleader
1 Year 7 Months- Supervised daily operations, ensuring optimal performance and adherence to quality standards.
- Trained and mentored new team members on cookie preparation techniques and customer service protocols.
- Managed inventory levels, conducting regular stock checks to maintain product availability.
- Implemented efficient workflows that reduced cookie preparation time while maintaining quality.
- Resolved customer inquiries and complaints promptly, enhancing overall guest satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Education
High School Diploma
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Team motivation
Flexible schedule
Strong verbal and written communication
POS system operation
Client service
Bilingual
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shiftleader
Crumbl Cookies
01.2025 - CurrentRead More
Willowridge
High School Diploma
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