Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Lopez

Long Beach,California

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Sales Associate

Shiekh Shoes
Carson, CA
06.2023 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Call Center Representative

ServiceQuick
Rancho Dominguez, CA
08.2021 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Inbound Call Center Representative

ServiceQuick
Rancho Dominguez, CA
05.2019 - 04.2020
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Collaborated with colleagues to share best practices and improve overall team performance.
  • Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.

Education

Associate of Arts -

Long Beach City College
Long Beach, CA
06.2024

High School Diploma -

Rancho Dominguez Prepatory School
Long Beach, CA
06.2016

Skills

  • Payment Processing
  • Promotional Support
  • Contract Preparation
  • Upselling
  • Money Handling
  • Meeting Deadlines
  • Excellent People Skills
  • Listening Skills

Timeline

Sales Associate

Shiekh Shoes
06.2023 - Current

Call Center Representative

ServiceQuick
08.2021 - Current

Inbound Call Center Representative

ServiceQuick
05.2019 - 04.2020

Associate of Arts -

Long Beach City College

High School Diploma -

Rancho Dominguez Prepatory School
Desiree Lopez