Desiree Lopez
Haverstraw,NY
Summary
Adaptable supervisor with strong leadership, communication, and problem-solving skills in fast-paced transportation and hospitality settings. Known for coordinating teams, maintaining records, and improving service through effective issue resolution and clear reporting.
Overview
14
14
years of professional experience
Work History
Taxi Dispatch Supervisor
prestige car services
West Haverstraw, New York
06.2012 - 07.2026
- Reviewed and resolved customer complaints about taxi services, enhancing customer satisfaction and service quality.
- Trained new dispatch staff on Prestige car service procedures.
- Maintained employee records for personnel files and vehicle maintenance logs to ensure compliance and operational readiness.
- Prepared and submitted weekly operations reports to management, highlighting key insights and operational trends.
Chief of Staff
lovera bar srl
santiago, dominican republic
02.2025 - 12.2025
- Coordinated cross-functional communication between bar managers, owners, and service teams.
- Monitored performance metrics of various initiatives and identified areas needing improvement.
- Organized projects, deadlines, and communications for lovera bar srl management.
- Posted job vacancies, scheduled interviews, advised decision-makers on hiring selections and led onboarding process.
Waitress
Los Amigos Restaurant
Haverstraw, New York
04.2012 - 03.2017
- Took food and drink orders accurately for dining room tables.
- Delivered food and beverages promptly to customers at tables.
- Addressed customer complaints and concerns promptly, enhancing overall dining experience.
- Built rapport with regular customers through engaging conversations, fostering loyalty.
- Assisted other wait staff members in times of heavy customer traffic.
- Coordinated take-out orders to ensure accuracy and timely delivery for customer satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
High School Diploma -
Universidad Tecnologica De Santiago
Dominican Republic06-2009
Skills
- Dispatch systems
- Route coordination
- Fleet coordination
- Fleet management
- Operations reporting
- Customer service management
- Customer service training
Timeline
Chief of Staff
lovera bar srl
02.2025 - 12.2025
Taxi Dispatch Supervisor
prestige car services
06.2012 - 07.2026
Waitress
Los Amigos Restaurant
04.2012 - 03.2017
High School Diploma -
Universidad Tecnologica De Santiago