Jeffery mcclain
calhoun
Summary
Expert in dispatch software and data analysis, leading to significant operational efficiency improvements. Recognized for strong critical thinking skills and exceptional customer service, resulting in enhanced service delivery and team performance.
Overview
8
8
years of professional experience
Work History
Taxi Dispatch Supervisor
Taxi Express
Calhoun
03.2018 - Current
- Coordinated taxi assignments to improve service delivery in busy urban areas, ensuring timely responses to customer needs.
- Trained and supervised the dispatch team, ensuring adherence to operational protocols.
- Managed communication between drivers and customers, promptly resolving issues to maintain service quality.
- Implemented scheduling systems to optimize driver routes, leading to reduced wait times and improved customer satisfaction.
- Analyzed dispatch data to improve workflow and increase service efficiency.
- Monitored real-time traffic conditions to adjust dispatch strategies effectively.
Education
Some College (No Degree) - Web Design
Georgia Northwestern Technical College
Rome, GA03-2026
Skills
- Dispatch software proficiency
- Fleet management
- Logistics management
- Vehicle tracking
- Scheduling expertise
- Data analysis
- Analytical thinking
- Team leadership
- Leadership skills
- Resource coordination
- Software training
- Microsoft Office
- Software familiarity
- Communication skills
- Verbal communication
- Interpersonal skills
- Critical thinking
- Critical reasoning
- Equipment assessment
- Customer service
- Web design
- Equipment assessment
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
Eagle Scout troop 113
Timeline
Taxi Dispatch Supervisor
Taxi Express
03.2018 - Current
Some College (No Degree) - Web Design
Georgia Northwestern Technical College