Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Desiree MacDonald

Desiree MacDonald

Customer Care Representative
San Angelo,USA

Summary

Adaptable Customer Service Representative bringing top-notch skills in oral and written communication, active listening and creative problem-solving skills. Self-motivated and eager to excell in a remote position by applying strong organizational, research and time management skills.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Customer Care Specialist

Sitel Group
San Angelo, TX
07.2022 - 04.2023
  • Helped large volume of customers every day with a positive attitude, empathy and determination to provide a superior customer experience.
  • Identified customer issues with products or services, investigated causes and initiated resolutions resulting in high satisfaction ratings.
  • Utilized focused commitment to uphold all customer care policies, procedures and regulations from a remote work position.

Live Chat Tutor - Essay Analyst

Paper Company
San Angelo, TX
11.2021 - 05.2022
  • Collaborated with students to complete homework assignments, better comprehend course materials, and use critical thinking to improve academic success.
  • Increased immediate subject proficiency and long-term learning skills with understanding and empathy through live chat communication.
  • Reviewed and provided personalized feedback for diverse writing assignments submitted by students from elementary to college level.

Remote Tutor

Varsity Tutors
San Angelo, TX
08.2021 - 04.2022
  • Created individualized lesson plans to successfully guide students to deeper understanding of course material according to their personal learning styles.
  • Enabled underachieving students to reach target attainment levels by strengthening subject comprehension, boosting confidence and building important learning skills.
  • Worked closely with students, parents, and teachers to set goals for improvement with specific class struggles and provide support for student success.

Customer Service Representative

Frontier Communications
San Angelo, TX
05.2016 - 06.2021
  • Provided excellent customer care by utilizing operational best practices from both office and home work environments.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Sitel Group
San Angelo, TX
03.2012 - 05.2016
  • Maintained customer satisfaction with active listening and forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service software and multitasking skills to manage interactions and successfully meet call guidelines for service levels, handle time, and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Associate of Science - Criminal Justice

Howard College
San Angelo, TX
05.2020 - Current

Skills

    Writing assessments

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"They who dream by day are cognizant of many things which escape those dream only by night".
Edgar Allen Poe

Timeline

Customer Care Specialist

Sitel Group
07.2022 - 04.2023

Live Chat Tutor - Essay Analyst

Paper Company
11.2021 - 05.2022

Remote Tutor

Varsity Tutors
08.2021 - 04.2022

Associate of Science - Criminal Justice

Howard College
05.2020 - Current

Customer Service Representative

Frontier Communications
05.2016 - 06.2021

Customer Service Representative

Sitel Group
03.2012 - 05.2016

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Desiree MacDonaldCustomer Care Representative