Desiree Macias
Sanger,CA
Summary
Experienced healthcare professional with 7+years in radiology scheduling and patient care coordination. Skilled in authorizations, insurance verification, and scheduling imaging procedures including PET/CT, MRI, Ultrasound, Nuclear Medicine, Interventional Radiology, Diagnostic X-Ray, and Mammography. Known for problem-solving, training support, and driving workflow improvements in high volume environments. Passionate about enhancing patient care through efficiency and collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Radiology Scheduler/Trainer/Authorizations
Community Medical Centers -Fresno
04.2020 - Current
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Consistently achieved target of completing 60 tasks each day.
- Committed to mastering new departmental workflows.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers.
- Assisted in training new schedulers on department protocols, policies, and software systems to ensure smooth integration into the team.
- Facilitated insurance approval submissions efficiently.
- Ensured accurate coding and diagnosis for exam scheduling.
Bartender/Trainer/Server
California Pizza Kitchen
08.2013 - 07.2020
- Escorted guests to assigned tables while ensuring timely acknowledgment.
- Present menus, create a personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
- Accept and organize reservations, and prioritize reservations to accommodate customers.
- Checked identification to confirm legal age for alcohol transactions.
- Clean bar and work area, stocked with alcohol, mixers, garnishes, and related supplies such as ice, glassware, napkins, and straws.
- Managed inventory to maintain necessary stock.
- Provided exceptional service to enhance guest dining experiences.
- Educated new hires on service standards and menu offerings.
Front Office Receptionist/ Referral Coordinator
Primary Care Consultants
03.2018 - 04.2020
- Managed administrative duties in a dynamic, multi-physician setting.
- Verified insurance details to maintain accuracy during patient intake.
- Managed appointment scheduling, patient records, and medical billing efficiently.
- Efficient in answering, logging, and processing all calls, requests, questions, or concerns that patients have.
- Proficient in ICD and CPT coding.
- Ensured timely receipt of reports from consulting providers to support continuity of care.
- Prioritized referrals based on urgency levels, scheduling patient appointments as required.
- Ensured timely communication of necessary medical updates to patients.
- Chronic care management Coordinator.
Bartender/Trainer/Server
Cool Hand Luke's
04.2018 - 05.2019
Certified Nursing Student
Palm Village
06.2015 - 08.2015
Medical Assistant Intern
Bautista Medical Clinic
07.2012 - 09.2013
Education
A.S. In Progress - Health Administration
Clovis Community College
Clovis, CACertificate - Nursing (CNA)
Clovis Adult Education
Clovis, CA05.2017
High School Diploma -
Sanger High School
Sanger, CA06.2009
Skills
- Excellent problem-solving and time-management skills in a fast-paced environment
- Knowledge of Epic
- Authorizations (Submitting and verifying all outgoing and incoming requests)
- Scheduling Trainer
Certification
Certified Medical Assistant 2012
References
Available upon requests.
Timeline
Radiology Scheduler/Trainer/Authorizations
Community Medical Centers -Fresno
04.2020 - Current
Bartender/Trainer/Server
Cool Hand Luke's
04.2018 - 05.2019
Front Office Receptionist/ Referral Coordinator
Primary Care Consultants
03.2018 - 04.2020
Certified Nursing Student
Palm Village
06.2015 - 08.2015
Bartender/Trainer/Server
California Pizza Kitchen
08.2013 - 07.2020
Medical Assistant Intern
Bautista Medical Clinic
07.2012 - 09.2013
A.S. In Progress - Health Administration
Clovis Community College
Certificate - Nursing (CNA)
Clovis Adult Education
High School Diploma -
Sanger High School