Desiree Marquez
Summary
An experienced team member offering a little over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. I have held a few different jobs and have been capable in adapting to new environments while being detail-oriented.
Overview
4
4
years of professional experience
Work History
Personal Digital Shopper
Walmart
2022.10 - Current
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Loaded and unloaded orders from customer and delivery driver vehicles
- Handled customer inquiries in a timely manner, addressing concerns and providing helpful solutions.
- Trained new employees on store procedures, policies, and best practices, fostering a productive work environment for all team members.
Student Center Supervisor
Sonoma State University
2021.08 - 2022.05
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Achieved results by working with staff to meet established targets.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
- Streamlined call handling processes for increased productivity and reduced average call times.
Cashier
Dollar Tree
2020.06 - 2021.07
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
Education
Associate of Arts - Criminology
Clovis Community College
Clovis, CA05.2021
Associate of Arts - Psychology
Clovis Community College
Clovis, CA05.2021
Associate of Arts - Social Studies
Clovis Community College
Clovis, CA05.2021
Associate of Arts - Liberal Arts And General Studies
Clovis Community College
Clovis, CA05.2021
High School Diploma -
Buchanan High School
Clovis, CA05.2019
Skills
- Team Leadership
- Heavy Lifting
- Online Order Processing
- Customer Service
- Strong Work Ethic
- Teamwork and Collaboration
- Problem-Solving
- Adaptable
Timeline
Personal Digital Shopper
Walmart
2022.10 - Current
Student Center Supervisor
Sonoma State University
2021.08 - 2022.05
Cashier
Dollar Tree
2020.06 - 2021.07
Associate of Arts - Criminology
Clovis Community College
Associate of Arts - Psychology
Clovis Community College
Associate of Arts - Social Studies
Clovis Community College
Associate of Arts - Liberal Arts And General Studies
Clovis Community College
High School Diploma -
Buchanan High School