Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Desiree Medina

Alamo

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer representative role.

Personable and reliable individual with knack for providing exceptional service in diverse, multilingual environments. Adept at resolving customer inquiries efficiently and effectively, leveraging bilingual communication skills and thorough understanding of client needs. Committed to creating positive customer experiences and fostering strong relationships to drive company success.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Spectrum
09.2024 - Current

- Provide feedback from customers regarding their experience with our products and services.


- Processed customers adjustments to maintain financial accounts.


-Managed customer inquiries effectively, providing clear information and assistance.


-Supported sales staff by providing accurate information about assembled products, promoting successful sales transactions.

Cashier

TJ Max
05.2024 - 09.2024

-Processed customer transactions efficiently using point of sale systems.


- Assisted customers with returns, refunds and resolving transaction issues.


- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.


- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Education

High School Diploma -

Premier High School
San Juan, TX

Skills

    - Customer service

    - Active listening

    - Customer Feedback

    - Multitasking

    - Upsell strategies

    - Call center experience

    - Customer engagement

Languages

Spanish

Timeline

Customer Service Representative

Spectrum
09.2024 - Current

Cashier

TJ Max
05.2024 - 09.2024

High School Diploma -

Premier High School