Kelsey Brewer

- Resolved customer inquiries efficiently using CRM software to enhance satisfaction levels.

- Provided product information and troubleshooting support to improve customer experience.

- Processed orders and returns, ensuring accuracy in data entry and inventory management.

- Collaborated with team members to streamline communication and improve service response times.

- Scheduling Appointments, Follow up

- Greet customers in a professional manner coming and leaving

- Processed Payments in person and over the phone

- Kept customers information secure

-Maintained calm deamnor and professionally managed issues in busy, and high stress situations by using clear and respectful communication

- Self checkout, Cash register, Zoning

- Provided positive first impressions when welcoming customers

- Helped guide customers to the appropriate merchandise

- Prepared merchandise for sales floor by pricing and tagging

- Accurately processed vendor payments

- Opening and Closing the store

- Setup accounts and appointments in person/ phone