Isreal Herring
Fayetteville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Eclerx
Fayetteville, NC
01.2026 - 04.2026
- Answered inbound calls, providing information and solutions to customer inquiries effectively.
- Guided customers through product selections, enhancing their purchasing experience during calls.
- Collaborated with team members to resolve complex customer issues promptly and efficiently.
- Documented customer interactions accurately in the CRM system for future reference.
- Enhanced call response times by streamlining communication processes within the team.
- Identified recurring customer concerns, contributing to improved product knowledge and training sessions.
- Elevated customer satisfaction ratings through personalized service and timely follow-ups.
- Utilized call center software to manage high-volume inquiries and track resolutions.
- Demonstrated proficiency in handling diverse customer requests with patience and empathy.
Cashier
CEFCO
Pensacola, FL
09.2024 - 02.2025
- - Processed transactions with accuracy, enhancing customer satisfaction and minimizing errors.
- - Resolved customer inquiries promptly, fostering a supportive shopping environment.
- - Collaborated with team to streamline checkout processes, reducing wait times significantly.
- - Maintained a clean and organized checkout area, improving store ambiance and shopper experience.
- - Managed cash drawer with precision, minimizing discrepancies during daily reconciliations.
Guest Services Representative
Extended Stay America
Pensacola, FL
01.2022 - 05.2024
- - Managed guest check-ins, enhancing satisfaction and resolving issues efficiently.
- - Improved booking accuracy, reducing errors significantly.
- - Utilized CRM systems to streamline guest communications and feedback.
- - Handled guest inquiries to ensure a smooth and pleasant guest experience.
- - Collaborated with team to maintain high hospitality standards.
Cashier
Cumberland Farms
Pensacola, FL
07.2020 - 08.2023
- - Provided friendly and knowledgeable service, fostering a positive shopping environment.
- - Streamlined transaction processes, reducing checkout times and boosting satisfaction.
- - Maintained a clean and welcoming checkout area, enhancing store ambiance.
- - Managed cash drawer with accuracy, minimizing financial discrepancies.
Education
High School Diploma -
Cumberland Polytechnic High School
Fayetteville, NC01-2020
Skills
- - Customer Service
- - Team Collaboration
- - Problem Solving
- - CRM Software
- - Time Management
- - Communication Skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
Eclerx
01.2026 - 04.2026
Cashier
CEFCO
09.2024 - 02.2025
Guest Services Representative
Extended Stay America
01.2022 - 05.2024
Cashier
Cumberland Farms
07.2020 - 08.2023
High School Diploma -
Cumberland Polytechnic High School