Desiree Mendoza
El Paso,Tx
Summary
Hardworking, energetic customer service representative accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives.
Overview
9
9
years of professional experience
Work History
Planner
BEST EXPRESS TRANSPORTATION
EL PASO , TX
10.2023 - 02.2024
- Monitored project progress and adjusted plans as needed to meet goals on time and within budget.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
Planner
Lga trucking
El Paso, TX
10.2021 - 09.2023
- Produced maps and diagrams using excel for use in planning and implementation.
- Met with service providers to evaluate offerings and pricing structures.
- Coordinated event catering, signage, displays, security and transportation for participants.
- Assessed events planning services and related costs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Monitored changes in delivery schedule and communicated changes to customers.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Scheduled loads according to priority and available equipment.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
Front Desk Receptionist
Comfort Inn & Suites
El Paso, TX
04.2021 - 06.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Responded to inquiries and room requests made online, by phone or email.
- Scheduled and confirmed appointments.
Warehouse Worker
JOHNSON CONTROLS INC, Johnson Controls
El Paso, TX
05.2019 - 03.2021
- Recognized defective material and reported issues to management.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Used pallet jacks to move items to and from different warehouse locations.
- Stood for extended time periods to complete order fulfillment process.
- Staged and sorted multiple types of products for loading.
Warehouse Associate
Global Enterprises & Holdings
El Paso, TX
02.2019 - 09.2019
- Used pallet jacks to move items to and from different warehouse locations.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Warehouse Associate
Summitomo
El Paso, TX
01.2018 - 02.2019
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Received deliveries, scanned packages and updated orders in internal database.
- Logged unit quantities and entered data into inventory database.
- Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
Customer Service Representative
C3i Solutions
El Paso, TX
08.2016 - 01.2018
- Educated customers on special pricing opportunities and company offerings.
- Assessed customer account information to determine current issues and determine potential solutions.
- Interviewed customers regarding product issues and reported feedback to management team.
- Answered 50+ inbound calls per day and directed to individuals or departments.
- Provided product information.
Customer Service Representative
Dial America
El Paso, TX
02.2015 - 07.2016
- Customer needs and upsold products and services to maximize sales.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Education
Socorro High School
El Paso, TX05.2014
Skills
- Report generation
- Report creation
- Credit card payment processing
- Customer relations
- Courteous demeanor
- Sales expertise
- Product organization
- Office equipment proficiency
- Inbound and Outbound Calling
Timeline
Planner
BEST EXPRESS TRANSPORTATION
10.2023 - 02.2024
Planner
Lga trucking
10.2021 - 09.2023
Front Desk Receptionist
Comfort Inn & Suites
04.2021 - 06.2021
Warehouse Worker
JOHNSON CONTROLS INC, Johnson Controls
05.2019 - 03.2021
Warehouse Associate
Global Enterprises & Holdings
02.2019 - 09.2019
Warehouse Associate
Summitomo
01.2018 - 02.2019
Customer Service Representative
C3i Solutions
08.2016 - 01.2018
Customer Service Representative
Dial America
02.2015 - 07.2016
Socorro High School
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