Desiree Mora

Outbound and inbound calls, collecting on accounts that are past due

Delivered top-tier support and service to customers, ensuring satisfaction and loyalty.

Provide top tier support and service to customers

Excellent verbal and written communication skills

Provided assistance through phone interactions with customers in a customer service/call center environment

Demonstrated curiosity, adaptability, and willingness to learn as roles and workflows evolved.

Engaged with customers in call center to address their needs, sales, retention, resolution, debt recovery, delinquency. negotiations.

Have a designated home-based workspace (quiet and free from distractions)

I have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high speed response rates

• 1. Provided exceptional customer service by answering inquiries and resolving issues in a prompt and professional manner
• 3. Managed a high volume of incoming calls, texts and emails, maintaining a professional and friendly demeanor throughout each interaction
• 3. Managed high volume of incoming calls, texts, and emails, ensuring each interaction maintained professionalism and friendliness
• 4. Assisted customers with product information and order processing, enhancing customer experience and loyalty
• 5. Resolved customer complaints through effective problem-solving, improving overall customer satisfaction
• 6. Coordinated scheduling of service appointments for solar panel maintenance and repairs for solar panel maintenance or repairs.
• 7. Documented customer interactions and transactions to ensure accurate record-keeping of customer interactions and transactions

• Consistently met and exceeded monthly collection targets, achieving a 95% success rate in resolving delinquent accounts
• Resolved customer inquiries and payment disputes promptly, ensuring a satisfactory outcome for customers
• Minimized delinquency rates through proactive collection techniques, facilitating timely payment processing
• Streamlined collection efforts by collaborating with sales, credit, and legal teams, enhancing overall accounts receivable performance
• Collaborated closely with cross-functional teams including sales, credit, and legal departments to streamline collection efforts and improve overall accounts receivable performance