Desiree Olvera
Victorville,CA
Summary
Detail-oriented and empathetic professional with six years of customer service experience. Skilled in relationship-building, problem-solving, and communication in fast-paced environments. Passionate about transitioning these skills into the role of a Behavioral Technician, with a strong desire to contribute to clients’ success and well-being through patient-focused care and support.
Overview
7
7
years of professional experience
Work History
Shift Lead
Juice It Up
06.2023 - Current
- Delivered personalized customer service in a fast-paced environment, demonstrated strong interpersonal and communication skills
- Trained and supported team members to ensure operational consistency and customer satisfaction
- Maintained a calm and positive attitude while multitasking in high-pressure situations
Shift Lead
Waba Grill
06.2021 - 06.2023
- Effectively resolved conflicts and diffused challenging customer interactions
- Provided reliable support to team members to foster collaboration and efficiency
- Gained experience in problem-solving and adaptability in a diverse work setting
Warehouse Associate
Amazon LAX9 Fulfillment Center
09.2020 - 06.2021
- Ensured accuracy and quality in high-volume operational tasks
- Adapted quickly to organizational demands and streamlined workflows
Shift Lead
Ono Hawaiian BBQ
04.2018 - 09.2020
- Cultivated positive customer relationships through attentive service and communication
- Supported team goals by prioritizing tasks and managing time efficiently
Education
Bachelor's Degree - Communications
California State Polytechnic University
Pomona, CA12-2025
Associates Degree in Liberal Arts & Sciences -
Victor Valley College
Victorville, CA06-2023
Associates Degree in Communications - Communications
Victor Valley College
Victorville, CA06-2023
High School Diploma - undefined
Serrano High School
Phelan, CA06.2017
Skills
- Behavioral Support: Strong problem-solving and conflict resolution abilities
- Communication: Excellent verbal, written, and interpersonal communication skills
- Organization: Effective time management and task prioritization
- Adaptability: Thrives in diverse, fast-paced, and dynamic environments
- Collaboration: Works effectively with cross-functional teams and clients
- Patience and Empathy: Maintains a positive and supportive demeanor when addressing client needs
Timeline
Shift Lead
Juice It Up
06.2023 - Current
Shift Lead
Waba Grill
06.2021 - 06.2023
Warehouse Associate
Amazon LAX9 Fulfillment Center
09.2020 - 06.2021
Shift Lead
Ono Hawaiian BBQ
04.2018 - 09.2020
High School Diploma - undefined
Serrano High School
Bachelor's Degree - Communications
California State Polytechnic University
Associates Degree in Liberal Arts & Sciences -
Victor Valley College
Associates Degree in Communications - Communications
Victor Valley College
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