Desiree Pina
Santa Cruz,California
Summary
Compassionate caregiver possesses gentle touch and caring attitude centered on treating people with dignity and respect. Collaborative team player with strong clinical and interpersonal skills. Available 36 hours per week, overnight Monday Tuesday and Wednesday's.
Overview
20
20
years of professional experience
Work History
Companion Caregiver
In Home Supportive Services
06.2023 - Current
- Enhanced client well-being by providing companionship and engaging in meaningful conversations.
- Assisted clients with daily living activities, improving their quality of life.
- Facilitated medication management for clients, ensuring proper dosage and timely administration.
- Provided transportation to appointments and social events, promoting client independence and participation in community activities.
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Implemented personalized care plans to address individual client needs and preferences.
- Assisted clients with personal grooming tasks, preserving dignity.
- Offered emotional support during challenging times by providing compassionate conversation and understanding presence during difficult situations.
Realtor
David Lyng Real Estate
11.2013 - Current
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within community.
- Contributed to success of real estate agency by consistently meeting or exceeding sales targets.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
Document Preparation Specialist
Title Resource Group
08.2010 - 08.2012
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service skills.
- Assisted in training new hires, sharing expertise in document preparation techniques and best practices for success in role.
- Coordinated with other departments to ensure seamless integration of prepared documents into company-wide systems or workflows.
- Worked with internal staff to process documents and sent for closing.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
Patient Registration Representative
St Joseph Hospital
01.2004 - 06.2009
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in timely manner.
- Contributed to improvement of departmental workflow through effective collaboration with medical professionals and administrative staff.
- Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
- Supported hospital revenue goals through diligent collection of co-payments and deductibles from patients at time of service.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout registration process.
Education
GED -
Capistrano Adult Education
San Juan Capistrano, CA12.2008
Some College (No Degree) - Medical Billing & Coding
Bryman Collège Medical School
San Jose Ca Skills
- Meal Preparation
- Social interaction
- Mobility Assistance
- Behavioral Management
- Emotional Support
- Client Confidentiality
- Medication Management
- Grooming support
- End of life care
- Light exercise encouragement
- Patience and understanding
- Recreational Activities
- HIPAA Compliance
- Basic Housekeeping
- Patient Companionship
Timeline
Companion Caregiver
In Home Supportive Services
06.2023 - Current
Realtor
David Lyng Real Estate
11.2013 - Current
Document Preparation Specialist
Title Resource Group
08.2010 - 08.2012
Patient Registration Representative
St Joseph Hospital
01.2004 - 06.2009
GED -
Capistrano Adult Education
Some College (No Degree) - Medical Billing & Coding
Bryman Collège Medical School
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