Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Poindexter

Lakeland

Summary

Dynamic sales leader with proven expertise in relationship building and staff management, honed at Imperial Swan and Baymont Inn. Excelled in enhancing customer satisfaction and sales revenue through strategic initiatives and effective team training. Skilled in utilizing property management software, achieving notable efficiency improvements.

Overview

9
9
years of professional experience

Work History

Front Desk Sales Manager

Imperial Swan
02.2020 - 06.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Front Desk Sales Associate

Baymont Inn
03.2015 - 01.2020
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
  • Utilized property management software effectively to manage bookings, cancellations, and payment processing.

Education

High School Diploma - Agriculture

Lakeland High School
Scrum Loop Lakeland Fl
06.2014

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance

Timeline

Front Desk Sales Manager

Imperial Swan
02.2020 - 06.2024

Front Desk Sales Associate

Baymont Inn
03.2015 - 01.2020

High School Diploma - Agriculture

Lakeland High School

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Desiree Poindexter