Desiree Pullen

• Support positive team environment by listening actively, resolving issues quickly, and sharing clear oral and written updates.
• Adapt communication style for different audiences while keeping professional, empathetic demeanor.
• Mentor, train, and monitor daily performance for administrative team.
• Collect, maintain, and share metrics for office employees, and provide constructive feedback.
• Coordinate employee shift schedules for office team to maintain proper coverage.
• Contribute ideas and stay open to feedback when implementing workflow improvements for greater efficiency.
• Approach difficult tasks and challenges with energy and passion.
• Participate in monthly team meetings and relay current information to entire team.
• Keep open communication with center manager regarding team performance.
• Provide strong patient experience by resolving customer issues, assisting with billing, and serving as liaison with contracted service companies for MedExpress.
• Handle sensitive information with discretion and integrity
• Reviewed provider billing codes and insurance claims, fixed errors, and resubmitted for processing.

• Managed all operations to include cost controls, inventory, cash control and customer relations.
• Interviewed, hired, and onboarded all new employees.
• Mentored and trained all employees to achieve consistent results.
• Created shift schedules for entire staff.
• Listened to and resolved customers’ complaints regarding products or services.
• Upheld and exceeded Domino’s minimum sanitation requirements for food preparation and equipment.
• Relayed new products, services, and price changes to the team, as well as customers.
• Provided excellent customer service, attendance, and punctuality.

• Scheduled appointments for patients via phone and in person.
• Led patients to exam rooms, answered general questions and prepared patients for physician.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Interviewed patients to verify information, record medical history and confirm purpose of visit.
• Collected forms, copied insurance cards, and coordinated patient information for billing/insurance processing.
• Demonstrated ability to handle sensitive information with discretion and integrity.

• Seated customers and assigned servers.
• Assisted with busing tables, bringing food to tables, making reservations, answering phone, opening, and closing the restaurant.
• Assisted the manager by creating bi-weekly schedules for the hostess team.

• Managed incoming calls and directed them the appropriate department.
• Assisted customers with their cashier, service department and service/parts tickets.
• Assisted the billing department with entering payroll, balancing out accounts, filing documents and receiving payment from other companies.
• Assisted with tag and title department when needed. Prepared licenses plate for delivery.
• Worked with DMV to ensure all the paperwork was correct, sent to the customer, and completed the necessary steps for the car to be registered.
• Supported all other departments as needed.

Minor in psychology