Desiree Robles
Chicopee,MA
Overview
7
7
years of professional experience
Work History
Shift Leader/Server/Bartender
Ginger Garden
Amherst, MA
09.2018 - 11.2025
- Greeted and welcomed guests, explained menu items, and took accurate orders to ensure a positive dining experience
- Served food and beverages promptly, regularly checked in with guests, and ensured their satisfaction throughout their visit
- Maintained cleanliness and organization of tables and bar area, contributing to a pleasant and inviting atmosphere
- Handled cash transactions and operated the POS system efficiently for smooth payment processing
- Collaborated with team members to maintain efficient workflow and seamless service during busy shifts
- Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction
- Assisted in training new servers on menu knowledge, service standards, and POS system operation
- Implemented strategies to improve efficiency in serving multiple tables simultaneously during peak hours
Timeline
Shift Leader/Server/Bartender
Ginger Garden
09.2018 - 11.2025