Desiree Rome
Williston,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Solid team player with upbeat, positive attitude. Proven skill in establishing rapport with clients, building team moral. Offers skill of effective listening, conflict resolutions, multitasking abilities. Result - oriented hardworking
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bus Driver
Marion County School Board
Ocala, FL
02.2024 - Current
- Performed pre-trip inspections of the bus according to established procedures.
- Ensured safety of students by following all traffic laws and regulations.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
Claims Adjuster in AWC Total Loss
Deployed through Alacrity Solution for State Farm
Fishers, IN
04.2023 - 07.2023
- Receive inbound and make outbound calls to clients, lawyers, body shops, and lien/leaseholder to propel claims to settlement.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Follow claim handling instructions in State Farm ECS system.
- Reviewed data to case management actions.
- Explained Settlement owed to policyholders, Lien and Leaseholders.
- Issue Documents and Payment to Clients, Lien/ Leaseholders.
Claims Adjuster in Auto ILR/Express
Deployed through Alacrity Solution for State Farm
Fishers, IN
10.2022 - 02.2023
- Diligently communicated with policy holders, claimants, and other necessary parties.
- Gathered and processed damages and injury claims
- Organized inspection and repair processes
- Facilitated outstanding customer service
- Determine Liability
- Managed over 300 Calls effectively
Claims Adjuster in Auto Weather and Catastrophe
Deployed through Alacrity Solutions for State Farm
Fischer, IN
10.2022 - 10.2022
- Reviewed data to verify validity of claims and determine case management actions.
- Reviewed collection files to determine next steps in claims process.
- Obtained necessary information to complete proper evaluation and expedite claim closures.
- Close Claims
Claims Adjuster in Property Complex
Deployed through Alacrity Solutions for State Farm
Fishers, IN
05.2022 - 06.2022
- Review Claim for Low Limits and Excess Exposure
- Completed required investigations on claims within established timeframes.
- Contact customer's to gather information, and Record Statements from both parties
- Establish Liability
- Set up Rental
- Close Claim
Claims Adjuster in Total Loss
Deployed through Alacrity Solutions for State Farm
Fischer, IN
09.2021 - 03.2022
- Receive inbound and make outbound calls to clients, lawyers, body shops, and lien/leaseholder to propel claims to settlement.
- Follow claim handling instructions in State Farm ECS system.
- Reviewed data to case management actions
- Explained Settlement owed to policyholders, Lien and Leaseholders
- Issue Documents and Payment to Clients, Lien/ Leaseholders.
Education
Insurance Claim Adjuster
Florida State College At Jacksonville
Jacksonville, FL2021
GED -
Community Adult Education
Ocala, FL1997
Skills
- Strong Communication Skills
- Building Relationships and Communication
- Provide exceptional customer service
- Liability Exposure Evaluation
- Claim Handling and Investigations
- Policy management
- Confidential Records Management
- Property/Auto Claims
Certification
- State Farm Auto
- State Farm Policy
- State Farm Estimatics
License
- Florida #332232
- Class B CDL
Timeline
Bus Driver
Marion County School Board
02.2024 - Current
Claims Adjuster in AWC Total Loss
Deployed through Alacrity Solution for State Farm
04.2023 - 07.2023
Claims Adjuster in Auto ILR/Express
Deployed through Alacrity Solution for State Farm
10.2022 - 02.2023
Claims Adjuster in Auto Weather and Catastrophe
Deployed through Alacrity Solutions for State Farm
10.2022 - 10.2022
Claims Adjuster in Property Complex
Deployed through Alacrity Solutions for State Farm
05.2022 - 06.2022
Claims Adjuster in Total Loss
Deployed through Alacrity Solutions for State Farm
09.2021 - 03.2022
Insurance Claim Adjuster
Florida State College At Jacksonville
GED -
Community Adult Education
- State Farm Auto
- State Farm Policy
- State Farm Estimatics
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