Desiree Sanchez
Reno,NV
Summary
Detail-oriented professional with a strong background in customer service and health administration. Proven ability to enhance customer satisfaction and resolve issues promptly while supporting sales teams in business development.
Overview
6
6
years of professional experience
Work History
Inside Sales Coordinator
iSLEEP
Reno, Nevada
10.2024 - 10.2025
- Collaborated with the sales team to prepare proposals and presentations for clients.
- Conducted follow-up calls to nurture leads and maintain customer relationships.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Supported sales representatives in the development of new business opportunities.
Front Desk Receptionist
iSLEEP
Reno, Nevada
03.2024 - 09.2024
- Greeted and assisted guests with check-in and check-out procedures.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments and maintained accurate records of transactions.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Patient Care Coordinator
iSLEEP
Reno, Nevada
02.2021 - 02.2024
- Maintained accurate records of all patient care activities using electronic health record systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Transferred calls to appropriate departments, ensuring accurate message delivery.
- Assisted team members in training new operators on phone systems and procedures.
- Greeted callers and identified their needs quickly and accurately.
Medical Scribe
Northern Nevada Medical Center
Reno, Nevada
09.2019 - 09.2021
- Documented patient encounters accurately during physician examinations and consultations.
- Maintained organized records for patient histories, medications, and treatment plans.
- Reviewed and edited clinical notes for completeness and clarity before finalization.
- Streamlined documentation processes to enhance workflow efficiency within the practice.
Skills
- Health administration
- Customer service
- Project management
- Sales strategies
- Data entry
- Medical terminology
- Telephone and email etiquette
References
References available upon request.
Timeline
Inside Sales Coordinator
iSLEEP
10.2024 - 10.2025
Front Desk Receptionist
iSLEEP
03.2024 - 09.2024
Patient Care Coordinator
iSLEEP
02.2021 - 02.2024
Medical Scribe
Northern Nevada Medical Center
09.2019 - 09.2021