Whitney Perdue
Columbiana
Summary
Dynamic Inside Sales Coordinator with a strong business-oriented mindset and an unwavering commitment to success. Known for exceptional relationship-building skills that foster long-term partnerships driving revenue growth. Passionate team player dedicated to supporting high-performing sales teams and enhancing overall productivity. Proven ability to leverage insights and strategies to exceed targets and deliver outstanding results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Inside Sales Coordinator
Brown Lumber & Building Supply
03.2021 - Current
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Researched customer issues and implemented solutions that proved to be efficient and effective.
- Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
- Enhanced company reputation through consistent professional communication with clients via phone, email, and face-to-face meetings.
- Supported team members by sharing best practices and knowledge, fostering a collaborative work environment.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Contributed to increased sales revenue by identifying upselling opportunities during client interactions.
- Assisted in the creation of sales presentations tailored specifically to individual client needs, showcasing the unique benefits of our products or services effectively.
- Collaborated closely with outside sales representatives to ensure smooth transactions and coordination of efforts.
- Answered customers' questions regarding products, prices, and availability.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Maintained up-to-date knowledge of products and services offered to customers.
- Ordered Windows and doors for customers.
- Compiled lists of windows and doors needed from house plans.
- Quoted materials.
- Received special order materials into system and notified outside sales of customer orders being fullfilled.
Lab Technician
Columbiana Clinic
10.2019 - 03.2021
- Blood draw
- Supply order
- Reference lab ordering
- Used centrifuge
- Performed CBC's, Hgb A1C, FBS, urinalysis, microalbumin, flu/strep/mono tests, urine hcg, H.Pylori breath tests
- Used Ace Axcel analyzer to complete chemistries
- Used Beckman Coulter to complete immunoassays
- Actively working on drive-thru Covid-19 crew at our office
- Bagging specimen to be sent to reference lab
- Perform urine drug screens
- Perform weekly, monthly and annually maintenance on all analyzers
- Run controls on analyzers each morning
Medical Assistant
Columbiana Clinic
10.2018 - 10.2019
- Scheduled appointments
- Triaged patients
- Ordered labs, x-rays, retinal exams, pulmonary function test's and etc. as needed
- Performed EKG's
- Administered injections and vaccines
- Input data into Imprint for vaccines
- Called patients with results from tests, labs, imaging, etc.
- Answered patients questions via phone and patient portal
- Electronically sent prescriptions to pharmacy
- Kept rooms and supplies stocked for the doctor
- Used autoclave to sterilize instruments
- In charge of weekly spore checks on the autoclave for OSHA.
- Completed Annual Wellness Exam forms for reimbursement for the doctor
- Completed FMLA forms, disability paperwork, etc
- Input appropriate diagnosis codes and icd-10 codes into EHR for proper billing
- Set up exam rooms for procedures
Referral Coordinator/Float nurse
Columbiana Clinic
01.2018 - 10.2018
- Completed referrals sent by all four doctors in the practice
- Insurance referrals online
- Medicaid EPSDT forms
- Scheduling appointments
- Scheduled and prepared patients for ultrasound and stress test on scheduled days for our office
- Prior authorizations for medications
- Pre-certifications for ultrasounds, stress tests, etc.
- Filled in for x-ray tech, medical assistants and lab techs as needed
- Performed pulmonary function tests and diabetic retinal exams to be sent for outside review
- Uploaded documents into patient's charts
- Worked referral line messages
Doctor/Nurse Practitioner's assistant
Southeast Gastro
08.2017 - 12.2017
- Manage schedule and scheduling templates for both the doctor and the nurse practitioner
- Schedule procedures (Review prep with patient, get cardiac clearance if needed, etc.)
- Confirm procedures for the following week at satellite office
- Re-work office visits (Following up on all scheduled procedures, tests and imaging)
- Prior authorizations for medications, letters to insurance companies, FMLA paperwork, pre-certifications for CT scans, etc.
- Front desk duties at satellite office (check in, copay collection, insurance input)
Triage Nurse
Southeast Gastro
12.2016 - 08.2017
- Collect blood pressure, height, weight, temperature and pulse rate
- Input data from above in computer
- Room patients
- Clean and stock supplies in each exam room
- Perform hem occult card test
- Call to confirm next day appointments
- Worked on Gmed EHR system
Receptionist/Dental Assistant
Inverness family and cosmetic dentistry
05.2014 - 06.2015
- Answer telephones
- Customer service
- Patient chart filling and pulling
- Insurance correspondence
- Dentrix experience
- Appointment scheduling
- Payment collection
- Chair side assisting
Receptionist
Inverness Family and Cosmetic Dentistry
08.2010 - 08.2011
- Insurance verification
- Answering telephones
- Payment collection
- Chart filing
- Dentrix EHR
- Appointment scheduling
- Appointment confirmation
Education
Dental Assistant - Denta
Jefferson State Community College
Birmingham, AL05.2010
High school diploma - Advanced Academic Diploma
Chelsea High School
Chelsea, AL05.2006
Skills
- Dental Assisting
- EMR Systems
- Triage
- Medical Scheduling
- Insurance Verification
- Medical Imaging
- Primary Care Experience
- Experience Administering Injections
- ICD-10
- Laboratory Experience
- Medical Records
- Chairside Assisting
- Phlebotomy (1 year)
- Athenahealth (1 year)
- Dentrix (2 years)
- PrimeSuite EHR (1 year)
- Dental Receptionist
- Vital Signs
- Phone Etiquette
- Medical Office Experience
- Medical Coding
- Athenahealth (2 years)
- Medical Billing
- Time management
- Customer relationship building
- Telephone and email etiquette
- Effective time management
- Client relationships
- Product sales
- Direct sales
- Customer service
- Organized and efficient
- Attention to detail
- Cheerful and energetic
- Relationship building
- Adept multi-tasker
- Data entry
- Product knowledge
- Documentation and reporting
- Payment processing
- Dependable
- Spruce system (2 years)
- Bistrack system (2 years)
Certification
- Dental Assistant
- Dental Assistant Certificate acquired from Jefferson State Community College
- Conventional and digital radiographs
- Fabricating temporaries
- Pouring up models
- Impression taking, etc.
Assessments
- Data Entry: Accuracy — Highly Proficient
- July 2020
- Entering data quickly and accurately
- Full results: Highly Proficient
- Electronic Health Records: Best Practices — Highly Proficient
- Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
- Medical Terminology — Proficient
- Understanding and using medical terminology
- Full results: Proficient
- Attention to Detail — Expert
- August 2020
- Identifying differences in materials, following instructions, and detecting details among distracting information.
- Full results: Expert
- Work Style: Reliability — Proficient
- Tendency to be dependable and come to work
- Customer Focus & Orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Medical Billing — Proficient
- Understanding the procedures and forms used for medical billing.
- Attention to detail — Expert
- February 2021
- Electronic health records: Best practices — Highly Proficient
- Verbal communication — Expert
- Speaking clearly, correctly, and concisely
- Scheduling — Highly Proficient
- June 2020
- Cross-referencing agendas and itineraries to avoid scheduling conflicts.
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Inside Sales Coordinator
Brown Lumber & Building Supply
03.2021 - Current
Lab Technician
Columbiana Clinic
10.2019 - 03.2021
Medical Assistant
Columbiana Clinic
10.2018 - 10.2019
Referral Coordinator/Float nurse
Columbiana Clinic
01.2018 - 10.2018
Doctor/Nurse Practitioner's assistant
Southeast Gastro
08.2017 - 12.2017
Triage Nurse
Southeast Gastro
12.2016 - 08.2017
Receptionist/Dental Assistant
Inverness family and cosmetic dentistry
05.2014 - 06.2015
Receptionist
Inverness Family and Cosmetic Dentistry
08.2010 - 08.2011
High school diploma - Advanced Academic Diploma
Chelsea High School
Dental Assistant - Denta
Jefferson State Community College