Desiree Santiago
Kissimmee,FL
Summary
Dynamic Shift Leader at Dunkin' Donuts with a proven track record in team motivation and cash handling. Expert in problem-solving and employee training, I enhance team collaboration and ensure exceptional customer service. Committed to maintaining workplace safety and enforcing policies, I drive operational success and foster a positive work environment.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
1935 E Osceola Pkwy Kissimmee, FL 34743 United St
10.2023 - Current
I oversee store operations in absence of management, ensuring smooth workflow and team collaboration. I'm responsible for working through any problems a customer may be having. And I am in charge of counting all the drawers of cash at the end of my shift.
Education
High School Diploma - Criminal Justice
Valencia College
Orlando, FLSkills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Sales strategies
- Rules enforcement
- Cash handling
- Energetic and enthusiastic
- Opening and closing procedures
- Punctual and reliable
- Accurate money handling
- Team development
- Delegating work
- Training and mentoring
- Handling customer complaints
- Mentoring and coaching
- Relationship building
- Interpersonal skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Shift Leader
Dunkin' Donuts
10.2023 - Current
High School Diploma - Criminal Justice
Valencia College