Desiree Seigler
Atlanta,GA
Summary
Versatile professional motivated to improve service satisfaction and contribute to overall company success. Organized and coordinated individual providing support to aid in day-to-day business operations. Independent and self-motivated team player recognized for maintaining high standards of excellence in daily operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Healthcare Management Services of America
Atlanta, GA
09.2023 - Current
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Monitored client progress through regular follow-up contacts.
- Provided referrals to appropriate healthcare providers.
- Collaborated with healthcare providers, lawyers, and employers involved in a client's case.
- Reviewed treatment plans against individual goals and healthcare standards.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
Patient Registration Associate
Children's Healthcare of Atlanta
Atlanta, GA
05.2022 - 09.2023
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Updated patient demographic information using EPIC.
- Interpreted physician orders to coordinate appropriate appointment type.
- Managed schedules of team of 15-20 personnel to keep shifts properly staffed.
- Inbound and outbound calls for scheduling, insurance verification, benefit review, etc.
Patient Access Specialist
Northside Hospital
Atlanta, GA
12.2019 - 05.2022
- Cross trained in both Emergency Services and Labor/Delivery
- Collect patient demographic information to complete admission and registration for patients of all ages
- Go over financial responsibility and collect payment through Wells Fargo
- Review important forms with patients to have signed for medical records
- Experienced in the use of First Net, Shapptbook, Star, PPL, RevRunner, and EasyWeb
- Adhering to quality scores through AHIQA
Patient Access Associate
Emory Healthcare
Decatur, GA
02.2018 - 01.2020
- Patient registration and insurance verification
- Appointment and test scheduling
- Sending clinical messages to communicate with office staff
- Prescription refill request
- Verifying orders for tests have been faxed and received
- Outbound calls as needed
Education
High School Diploma -
East Paulding High School
Dallas, GA05.2013
Some College (No Degree) - Health Administration
Georgia State University
Atlanta, GASkills
- Customer Service
- Problem-Solving
- Customer Data Confidentiality
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Verbal and Written Communication
- Understanding Customer Needs
- Customer Relations
- Clerical Support
- Multitasking and Organization
- Documenting and Recording Information
- Microsoft Office
- Helpful and Service-Oriented
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Multitasking and Prioritization
Accomplishments
Medical Terminology Emory Healthcare
Able to identify and interpret the meaning of 300 Latin and Greek elements used in Medical Terminology.
Certification
- CPR (Basic Life Support and AED)
Timeline
Case Manager
Healthcare Management Services of America
09.2023 - Current
Patient Registration Associate
Children's Healthcare of Atlanta
05.2022 - 09.2023
Patient Access Specialist
Northside Hospital
12.2019 - 05.2022
Patient Access Associate
Emory Healthcare
02.2018 - 01.2020
High School Diploma -
East Paulding High School
Some College (No Degree) - Health Administration
Georgia State University