Zykariah Davis
Decatur,AL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager
Movate
09.2024 - 05.2025
- As a case manager for Hyundai Motor America, my responsibilities included handling a wide variety of customer concerns regarding their vehicles. As a case manager I resolve/escalate complex cases where expectations are clearly expressed to customers, Follow-up times/dates are agreed upon in advance and compensation for poor customer experience is provided with discretion. It's also expected to conduct research by reviewing vehicle product guides and interfacing with technical teams and product specialists.
Temporary Customer Care Representative
Randstad
08.2023 - 01.2024
- As a Tier 2 Customer Care Representative for Alight Health Solution, my responsibilities included making outbound appointment calls regarding a participant’s annual enrollment, retirement, adding/dropping a dependent, Health Savings Account, HCFSA, DCFSA, and qualified status change.
Part Time Chicos FAS Remote Contractor
Randstad
Decatur, AL
02.2023 - 07.2023
- As a work from home representative , my responsibilities included taking inbound sale and customer service inquiries via phone, chats, and emails. These contacts include placing orders, tracking orders, customer account maintenance, price adjustments, etc.
Seasonal Sales and Service Associate
1-800-Flowers.com
Harvest, AL
10.2021 - 03.2022
- I am a trained work from home representative, who has expertise in sales and customer service issues. I have also been named employee of the week with a 102% closing rate and a 101% sales rate.
Cap 2 Associate
Walmart
Madison, AL
01.2020 - 03.2021
- Unload truck and place packages on the correct pallets so that they can be pulled out to the correct aisle and be properly stocked.
Temporary Cap 2 Supervisor
Walmart
Madison, AL
07.2020 - 08.2020
- I was chosen to temporarily fill in as a supervisor in my position while one of my supervisors were out sick. My responsibilities included managing and assigning tasks to a team that ranged between 13 -20 people per day.
Education
High school - undefined
George Washington Carver High School
Montgomery, AL05.2018
Skills
- Medicare
- Data Entry
- Organizational skills
- Call center
- Microsoft Office
- Customer service representative
- Windows
- Writing skills
- Microsoft
- Materials Handling
- Customer service
- Administrative experience
- Salesforce
- Sales
- Communication skills
- Customer Service Skills
- Medical terminology
- Typing
- Shipping & Receiving
- Telecommunication
- Computer Networking
- Computer skills
- Organizational Skills
- English
- Live chat
Certification
- Professional Bookkeeping and Accounting 2 - Bank and Petty Cash
- September 2022 to Present
- Topics studied include: Petty Cash, I.O.U's and Petty Cash Vouchers, Imprest and Non-Imprest Cash Systems, Bank Transactions and Reconciliations, and Check Remittance Advice.
- Certification #: 1888-25810877
- Professional Bookkeeping and Accounting 1 - Sales and Purchases
- Certification #: 1742-25810877
- Fundamentals of Human Resources
- Topics studied include: responsibilities of human resource departments and managers, role of the human resource manager, factors influencing the workplace, organizational objectives, terms and conditions of employment, Maslow Hierarchy of Needs, the employment cycle, employee relations, and managing changes to human resource management.
- Certification #:1239-25810877
- Professional Bookkeeping and Accounting 3 - Double Entry Accounting
- Topics Studied Include: assets, liabilities, capital, t-accounts, receivables ledger, memorandum ledger and payables ledger.
- Certification #: 1954-25810877
- Professional Bookkeeping and Accounting 4 - Trial Balances
- Topics Studied Include: Journals, payroll and related taxes, control accounts and trial balance.
- Certification #: 2015-25810877
- Administrative Support
- August 2022 to Present
- I have taken a CPD Accreditation course and received my certification in Administrative Support. During this course, I studied organization, time-management, verbal communication skills and non-verbal communication skills. I also studied tools such as the work breakdown structure (WBS), the WRAP method (for getting task done), and the DART method (for goal setting in the office).
- Certification #: 1935-25810877
- Legal Office Administration
- I have taken a CPD Accreditation course and received my certification in Legal Office Administration. During this course, I studied a wide range of topics. These topics include, the law office (client relations, dealing with mail, file management, etc.), Billing (how attorneys charge, time and cost entries, docket administration, etc.), preparation of legal documents (legal citations and the law library), litigation, contracts, torts, family law, business law, real estate, estate planning and guardianship (wills and trust), and bankruptcy.
- Certification #: 2138-25810877
- Driver's License
- August 2023 to August 2027
Affiliations
- FBLA
- FCCLA
Links
http://www.linkedin.com/in/zykariah-davis-b5268a188
Timeline
Case Manager
Movate
09.2024 - 05.2025
Temporary Customer Care Representative
Randstad
08.2023 - 01.2024
Part Time Chicos FAS Remote Contractor
Randstad
02.2023 - 07.2023
Seasonal Sales and Service Associate
1-800-Flowers.com
10.2021 - 03.2022
Temporary Cap 2 Supervisor
Walmart
07.2020 - 08.2020
Cap 2 Associate
Walmart
01.2020 - 03.2021
High school - undefined
George Washington Carver High School