Karema Perry
Houston,TX
Summary
Detail-oriented professional with extensive experience in healthcare customer service, case management, and patient support. Proven ability to navigate insurance verification, HIPAA compliance, and patient scheduling while providing exceptional client service. Eager to leverage skills and experience to excel as a Case Manager and contribute to a new team.
Overview
9
9
years of professional experience
Work History
Case Manager
McKesson
03.2022 - Current
- Help patients understand their insurance plan coverage, including out-of-pocket costs, and provide guidance on the appeals processes.
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Monitored incoming calls from patients, physicians, or other healthcare providers while providing timely responses.
- Assist with obtaining insurance, prior authorization, and appeal requirements.
Healthcare Customer Service Representative
Lacuna Health
07.2019 - 11.2021
- Manage a high volume of calls in regards to enrollment, benefits, and eligibility.
- Evaluated customer profiles to determine eligibility for services or programs offered by Medicare.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Maintained detailed records of all claims processed, ensuring accuracy and completeness.
Appointment Scheduler
Disa Global Solutions
01.2017 - 03.2019
- Successfully scheduled appointments, ensuring all details were documented accurately and efficiently.
- Maintained a high level of professionalism when interacting with clients over the phone or via email.
- Adhered to company policies and procedures while scheduling appointments.
- Provided excellent customer service by promptly responding to client inquiries and concerns.
Education
High School Diploma - undefined
James Madison High School
Bachelor of Science - undefined
Sam Houston State University
Skills
- Customer service
- Active listening
- Computer proficiency
- HIPAA compliance
- Insurance verification
- Client service
- Patient scheduling
- Medical terminology
- Problem-solving
- Attention to detail
- Case management
- Patient confidentiality
- Patient support
- Medicare
- Healthcare
- Ms office
Timeline
Case Manager
McKesson
03.2022 - Current
Healthcare Customer Service Representative
Lacuna Health
07.2019 - 11.2021
Appointment Scheduler
Disa Global Solutions
01.2017 - 03.2019
High School Diploma - undefined
James Madison High School
Bachelor of Science - undefined
Sam Houston State University