Desiree Shrewsbury
Traverse City,MI
Summary
Dynamic and reliable retail professional with a proven track record at Burlington, excelling in customer service and store organization. Known for building strong relationships and enhancing customer loyalty through effective communication and attention to detail. Adept at managing inventory and maintaining a clean, welcoming environment, ensuring a positive shopping experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Retail Worker
Burlington
Traverse City, MI
01.2026 - Current
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Operated point-of-sale systems efficiently during high-volume transactions.
- Collaborated with team members to restock merchandise and ensure optimal inventory levels.
- Supported promotional activities by setting up displays that attracted customer attention.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
Housekeeping
Lakeside Inn
Mount Dora, FL
03.2006 - 11.2006
- Streamlined event execution by effectively coordinating with various departments, including catering, audiovisual, and housekeeping teams.
- Assisted with daily tasks, such as errands or light housekeeping, for clients'' convenience and comfort.
- Collaborated with housekeeping staff to ensure timely room availability and optimal cleanliness standards.
- Collaborated with housekeeping team to ensure room readiness and swift turnover.
- Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.
- Maintained cleanliness of the residential facility by performing routine housekeeping tasks as needed.
- Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Maintained a clean, safe environment through daily housekeeping tasks and waste disposal management.
- Improved cleanliness and overall appearance of guest rooms by diligently performing daily housekeeping tasks.
Housekeeping Room Attendant
Great Wolf Lodge Resort
Traverse City, MI
06.2025 - 12.2025
- Cleaned and sanitized guest rooms daily, ensuring adherence to resort standards.
- Restocked supplies and linens efficiently, maintaining inventory levels for optimal service.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Inspected rooms for quality assurance before guest check-in, ensuring high satisfaction.
- Implemented efficient cleaning techniques to improve turnaround times between guests.
- Collaborated with maintenance team to report and resolve room issues promptly.
- Maintained cleanliness of public areas, enhancing overall guest experience throughout the resort.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
House Cleaning
Shalley Chartrand Incorporated
Mount Dora, FL
02.2007 - 03.2020
- Ensured cleanliness and organization of residential spaces using effective cleaning techniques.
- Utilized industry-standard cleaning equipment and supplies to maintain high hygiene standards.
- Adapted quickly to various client preferences and home layouts for personalized cleaning services.
- Collaborated with team members to streamline cleaning processes for improved efficiency.
- Implemented time management strategies to complete tasks within designated schedules consistently.
- Trained new staff on best practices for safe and efficient cleaning methods.
- Developed strong relationships with clients through attentive service and attention to detail.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Polished fixtures to achieve professional shine and appearance.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
High School Diploma -
Traverse City West Senior High
Traverse City, MISkills
Customer service
Patience and empathy
Customer assistance
Reliability and punctuality
Store cleaning
Relationship building
Store maintenance
Professional appearance
Shipment receiving
Order processing
Time management
Workplace safety compliance
Sales floor organization
Effective communication
Product restocking
Customer engagement
Stockroom organization
Reliable and responsible
Attention to detail
Honest and dependable
Strong communication and interpersonal skills
Building customer loyalty
Certification
Certificate of Appreciation employee of the month
Timeline
Retail Worker
Burlington
01.2026 - Current
Housekeeping Room Attendant
Great Wolf Lodge Resort
06.2025 - 12.2025
House Cleaning
Shalley Chartrand Incorporated
02.2007 - 03.2020
Housekeeping
Lakeside Inn
03.2006 - 11.2006
High School Diploma -
Traverse City West Senior High