Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Remote work
ResultsCX
08.2023 - 05.2024
Handled calls
Helped members with and understand their insurance plans.
Sold Life Insurance and A&D Insurance Remote Work
American Income
12.2022 - 03.2023
Did cold calls
Achieved high levels of customer satisfaction by consistently delivering accurate, timely, and clear advice to applicants regarding their life insurance coverage options.
Evaluated applications to determine insurance coverage and appropriate risk classifications.
Driver Manager
Domino's
09.2019 - 05.2021
I delivered pizzas. I worked the store as an assistant manager. Did morning prep.
Client Advocate
Blue Ridge Mountain Recovery Center
09.2012 - 05.2019
My responsibilities were to make sure that the clients went to groups, listen when they were having a rough day
I learned a lot about addiction there
I loved the job and the people I worked with
Education
High School Diploma -
Buras High School
Buras, LA
06.1991
Secretarial classes - Secretarial Studies And Office Administration
Port Sulphur Vo-Tech
Port Sulphur, LA
Skills
Assertiveness
CRM Software
Customer Service
Problem-solving abilities
Active Listening
Call center experience
Documentation
Payment Processing
Additional Information
I have loved doing all the jobs that are on here. I have learned different things depending on the job I had. I have taken those learnings and applied them if I needed to in life.
Other Jobs
Truck driver for the oilfield in Louisiana for 9 years
Casual Carrier at 2 different Post Offices (temporary)
Worked for 2 different Domino's in Jasper Georgia and Purvis Mississippi
Timeline
Customer Service Remote work
ResultsCX
08.2023 - 05.2024
Sold Life Insurance and A&D Insurance Remote Work
American Income
12.2022 - 03.2023
Driver Manager
Domino's
09.2019 - 05.2021
Client Advocate
Blue Ridge Mountain Recovery Center
09.2012 - 05.2019
High School Diploma -
Buras High School
Secretarial classes - Secretarial Studies And Office Administration