Summary
Overview
Work History
Education
Skills
Additional Information
Other Jobs
Timeline
Generic

Desiree Simmons

Purvis,MS

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

12
12
years of professional experience

Work History

Customer Service Remote work

ResultsCX
08.2023 - 05.2024
  • Handled calls
  • Helped members with and understand their insurance plans.

Sold Life Insurance and A&D Insurance Remote Work

American Income
12.2022 - 03.2023
  • Did cold calls
  • Achieved high levels of customer satisfaction by consistently delivering accurate, timely, and clear advice to applicants regarding their life insurance coverage options.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.

Driver Manager

Domino's
09.2019 - 05.2021
  • I delivered pizzas. I worked the store as an assistant manager. Did morning prep.

Client Advocate

Blue Ridge Mountain Recovery Center
09.2012 - 05.2019
  • My responsibilities were to make sure that the clients went to groups, listen when they were having a rough day
  • I learned a lot about addiction there
  • I loved the job and the people I worked with

Education

High School Diploma -

Buras High School
Buras, LA
06.1991

Secretarial classes - Secretarial Studies And Office Administration

Port Sulphur Vo-Tech
Port Sulphur, LA

Skills

  • Assertiveness
  • CRM Software
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Call center experience
  • Documentation
  • Payment Processing

Additional Information

I have loved doing all the jobs that are on here. I have learned different things depending on the job I had. I have taken those learnings and applied them if I needed to in life.

Other Jobs

  • Truck driver for the oilfield in Louisiana for 9 years
  • Casual Carrier at 2 different Post Offices (temporary)
  • Worked for 2 different Domino's in Jasper Georgia and Purvis Mississippi

Timeline

Customer Service Remote work

ResultsCX
08.2023 - 05.2024

Sold Life Insurance and A&D Insurance Remote Work

American Income
12.2022 - 03.2023

Driver Manager

Domino's
09.2019 - 05.2021

Client Advocate

Blue Ridge Mountain Recovery Center
09.2012 - 05.2019

High School Diploma -

Buras High School

Secretarial classes - Secretarial Studies And Office Administration

Port Sulphur Vo-Tech
Desiree Simmons