Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elett Mercado

Humble,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

32
32
years of professional experience

Work History

Customer Service Representative -Remote-

TeleDirect
04.2024 - Current
  • Managed high-volume inbound calls, maintaining professional demeanor while effectively addressing customer concerns.
  • Managed time effectively between inbound calls while also completing assigned administrative tasks such as email correspondence or reporting responsibilities.
  • Exceeded performance metrics consistently by efficiently handling inbound calls and resolving customer issues quickly.

Customer Support Specialist

Anywhere Works -Remote-
05.2023 - 02.2024
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Material Specialist

United Airlines
08.1992 - 08.2021
  • Optimized material flow by developing and maintaining effective storage strategies, reducing retrieval time.
  • Maintained a safe working environment with strict adherence to safety protocols and guidelines.
  • Ensured timely order fulfillment for customer satisfaction through efficient processing of purchase requests and shipments.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
03.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relationship Management (CRM)
  • Reading Comprehension
  • Quality Assurance Controls
  • Shipping and Logistics
  • Warehousing functions
  • Record preparation
  • Assertiveness
  • De-Escalation Techniques

Timeline

Customer Service Representative -Remote-

TeleDirect
04.2024 - Current

Customer Support Specialist

Anywhere Works -Remote-
05.2023 - 02.2024

Material Specialist

United Airlines
08.1992 - 08.2021

High School Diploma -

Penn Foster Career School

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