Desiree Siner
Kyle,TX
Summary
A positive, empathetic, and professional customer service representative with 5+ years of experience, specializing in sales, communication, and client relations. I excel in both team environments and alone. I’m highly passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. I’m strongly dedicated to helping customers resolve issues and cultivating a positive image of the company. Seeking to leverage my experience and maximize my knowledge in a challenging environment to achieve the company goals and missions.
Overview
12
12
years of professional experience
Work History
Lead Teacher
Happy Bunnies Childcare School
05.2022 - 01.2023
- Develop and implement curriculum
- Support creativity and learning
- Select age-appropriate developmental materials for the classroom
- Keep classroom neat and organized
- Provide parents with progress reports
- File incident reports as needed
Co-Teacher
The Goddard School of Lakeway
02.2022 - 05.2022
- Provide basic needs for children
- Provide tools and resources for children to use and explore during learning and play activities
- Manage classroom activities including lessons, play, breaks and meals
.
Homemaker
12.2016 - 02.2022
- Providing continuous supervision to children during indoor and outdoor activities and maintaining a safe learning environment
- Performing cleaning duties to keep the environment neat and pleasant and to ensure clean and comfortable surroundings
- Preparing food and serving meals or refreshments.
Retail Customer Service Representative
Nine West
11.2012 - 11.2013
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Processing customer payments by cash, credit card, or check
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Retail Customer Service Representative
NEX
09.2010 - 08.2012
- Resolved concerns with products or services to help with retention and drive sales.
- Built relationships with customers and community to promote long term business growth.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Diploma -
Central High School
Barstow Community College
2014
Skills
- Phone Etiquette
- Proficient in Microsoft Word
- Customer Relations
- Conflict Resolution
- Prioritization
- Problem-Solving Ability
- Typing Proficiency
- Ability to multitask
- Quick learning ability
- Strong communication
- Detail oriented
Timeline
Lead Teacher
Happy Bunnies Childcare School
05.2022 - 01.2023
Co-Teacher
The Goddard School of Lakeway
02.2022 - 05.2022
.
Homemaker
12.2016 - 02.2022
Retail Customer Service Representative
Nine West
11.2012 - 11.2013
Retail Customer Service Representative
NEX
09.2010 - 08.2012
Diploma -
Central High School
Barstow Community College