Summary
Overview
Work History
Education
Skills
Timeline
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Desiree Smith

Fort Dodge

Summary

Corporate support professional with experience in administrative management, project coordination, and customer service. I have a focus on problem solving, organization, communication, and adaptability within fast paced environments. I am proficient in Google workspace, Microsoft office, Windows and Mac operating systems. Quick to learn and apply new technology with an ability to independently manage my time, and adhere to company processes. I take pride in fostering positive relationships and maintaining high standards in all responsibilities.

Overview

8
8
years of professional experience

Work History

Corporate Support Officer

Well & Good
03.2022 - 10.2025
  • Coordinated corporate communication strategies to enhance stakeholder engagement and brand awareness.
  • Developed training materials for onboarding new employees, improving knowledge retention and team integration.
  • Streamlined administrative processes, resulting in improved operational efficiency across departments.
  • Collaborated with cross-functional teams to assess needs and provide tailored support solutions.
  • Implemented feedback mechanisms to gather employee insights, informing management decisions and initiatives.
  • Trained junior staff on company policies and procedures, fostering a culture of compliance and accountability.
  • Monitored invoices and backup documentation for proper authorization.
  • Assisted in the development of strategic plans and corporate goals to ensure continued business success.
  • Implemented comprehensive record-keeping systems that promoted organization-wide transparency and accountability.
  • Improved customer satisfaction levels by addressing inquiries promptly and resolving issues effectively.

Bank Teller

North West Bank
02.2023 - 10.2023
  • Processed customer transactions efficiently using advanced banking software.
  • Maintained accurate cash drawers, ensuring compliance with bank policies.
  • Assisted customers with account inquiries and provided tailored solutions.
  • Trained new tellers on operational procedures and customer service best practices.
  • Promoted bank products and services to enhance customer engagement and satisfaction.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Hotel Receptionist

Best Western Hotel
05.2022 - 01.2023
  • Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
  • Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Coordinated room assignments and maintained accurate reservation records using hotel management software.
  • Monitored inventory of office supplies, ensuring adequate stock for daily operations.
  • Collaborated with housekeeping to ensure room readiness prior to guest arrivals, maintaining high cleanliness standards.
  • Conducted nightly audits of cash reports, reconciling discrepancies to maintain financial accuracy.

Restaurant Server

Jamar Drive In
01.2018 - 05.2022
  • Delivered exceptional customer service, ensuring positive dining experiences and addressing customer inquiries promptly.
  • Collaborated with kitchen staff to coordinate timely food delivery and maintain quality standards.
  • Trained new servers on menu items, service protocols, and POS system functionality to enhance team efficiency.
  • Managed multiple tables efficiently, prioritizing tasks to optimize workflow during peak hours.
  • Resolved guest complaints effectively, promoting repeat business through exceptional conflict resolution skills.

Education

High School Diploma -

Harvest Baptist School
Fort Dodge, IA
05-2022

Skills

  • Document control
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Meeting facilitation
  • Excellent communication
  • Reliability
  • Problem-solving abilities
  • Phone and email etiquette

Timeline

Bank Teller

North West Bank
02.2023 - 10.2023

Hotel Receptionist

Best Western Hotel
05.2022 - 01.2023

Corporate Support Officer

Well & Good
03.2022 - 10.2025

Restaurant Server

Jamar Drive In
01.2018 - 05.2022

High School Diploma -

Harvest Baptist School

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