Desiree Soto
27519 Tula Dr, Santa Clarita ,CA
Summary
Hardworking & dedicated professional with over 7 years of experience in telephone customer service, sales, & customer care. Aiming to use my proven skills to be a part of a team that contributes towards the growth of your organization.
Overview
10
10
years of professional experience
Work History
Order Support Specialist
SheIn
03.2022 - 09.2024
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Enhanced fraud detection by implementing advanced data analytics techniques and tools.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Dispatch Assistant
A-line Services
10.2020 - 03.2022
- Handles over 90+ calls daily, while preparing, scheduling and dispatching drivers, work crews, to appropriate locations according to predetermined schedules
- Assist drivers with deliveries to specific departments, facilities, drop-sites, offices, or in person
- Corresponds with supervisors or customers with payments, requests for services, and any customer assistance
- In charge of communications within company assigned territories while preparing work orders for crew.
Data Entry/Medical Clerk
Kelly Services Health Net
10.2014 - 04.2015
- Operate telephones switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Process, prepare memos, and handled all correspondences
- Transit information or documents to customers using computer, mail, or facsimile machines
- Hear and resolve complaints from customers or the public
- Process and prepare memos for correspondence.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA07.2014
Skills
- MS Word / Excel / PowerPoint
- Attention to Detail
- Strong Communication Skills
- Sales Support Knowledge
- Adaptability and Flexibility
- Problem-Solving
- Reliability
- Excellent Communication
- Organizational Skills
Languages
English
Spanish
Professional Working
Timeline
Order Support Specialist
SheIn
03.2022 - 09.2024
Dispatch Assistant
A-line Services
10.2020 - 03.2022
Data Entry/Medical Clerk
Kelly Services Health Net
10.2014 - 04.2015
High School Diploma -
Bell Gardens High School
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