Desiree Stovall
Advance,NC
Summary
Dynamic leader with a proven track record at Taco Bell Restaurant, enhancing customer satisfaction and team performance through effective problem-solving and exceptional communication skills. Expert in budget management and cost control, achieving targeted profit margins. Skilled in MS Office, adaptability, and fostering positive customer relationships, consistently exceeding service standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
Taco Bell Restaurant
12.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Care Provider
Wee Care
03.2011 - 07.2021
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
Crew Member
Sheetz
08.2011 - 01.2013
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
Material Handler
Hanesbrands
06.2006 - 04.2011
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
Manager
Jimmy the Greek
04.2005 - 12.2010
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
- Coordinated staff scheduling, ensuring optimal coverage during peak hours without compromising service quality or employee satisfaction.
- Collaborated with executive chefs to design seasonal menus, incorporating locally sourced ingredients for a unique culinary experience.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed payroll, daily deposits, and cost controls.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
GED -
Davie-Davidson County Community College
Mocksville, NC06.2011
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Decision-Making
- Computer Skills
- Effective Communication
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Organizational Skills
- Work Planning and Prioritization
- Hiring and Training
- Customer Relationship Management
- Task Delegation
- Scheduling and Coordinating
- Goal Setting
- Documentation And Reporting
- MS Office
- Active Listening
- Budget Management
- Cost Control
- Emergency Response
- Flexible and Adaptable
- Dependable and Responsible
- Calm Under Pressure
Accomplishments
- Achieved 99.5 sanitation grade by health department with accuracy and efficiency.
- Perfect score with mystery shopper.
Certification
* Microsoft Excel
* Microsoft PowerPoint
* Microsoft Office
* Microsoft Word
* Serv safe
* Effective Communication
Timeline
Manager
Taco Bell Restaurant
12.2023 - Current
Crew Member
Sheetz
08.2011 - 01.2013
Care Provider
Wee Care
03.2011 - 07.2021
Material Handler
Hanesbrands
06.2006 - 04.2011
Manager
Jimmy the Greek
04.2005 - 12.2010
GED -
Davie-Davidson County Community College
* Microsoft Excel
* Microsoft PowerPoint
* Microsoft Office
* Microsoft Word
* Serv safe
* Effective Communication
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