Desiree S. Waldon
Christiana Care Healthcare Systems
Havre De Grace,MD
1
Certification
17
years of professional experience
Medical Office Supervisor oversees front-office and clinical operations across 6+ schedules per week, staffing coverage, and patient record accuracy. Manages EMR systems, PTO coordination, and office workflow to support reliable daily service. Keeps supplies, communication, and documentation aligned so the practice runs efficiently.
Work History
Senior Medical Assistant
5 Years 6 Months- Facilitates communication and coordination between non-provider caregivers and management
- Assists with clinical staff training and day-to-day supervision
- Oversees quarterly team meetings, engaging all non-provider caregivers in clinic operations
- Aids in carrying out patient care plans by assisting with assessments, evaluations, and treatment procedures
- Provides support and serves as an on-going resource to the clinical team to ensure performance goals are met
- Ensures that supply levels are maintained to support activities of the clinic
- Ensures accurate and up-to-date recording of patient care in the electronic medical record (EMR)
- Facilitates clinical schedule for daily needs and PTO
- Performs other duties as required
Registered Medical Assistant
1 Year 9 Months- Collected and charted vital signs
- Performed EKG’s and point-of-care testing
- Ensured patient rooms are stocked and anticipated daily care requirements
- Responded to phone inquiries, prioritized patient concerns, and directed calls to the correct provider
- Ensured timely acquisition of prior authorizations for medications and imaging tests
- Prepared charts for upcoming patient appointments
- Scheduled specialty appointments per referral from provider
- Communicated test results and important messages to patients per provider guidance
- Reconciled and administered medications
- Tracked patient referrals, labs, urine drug screens and controlled substance contracts
- Assisted with various in-office procedures such as IUD insertion/removal, joint aspirations, cyst and skin tag removal, and Pap smears
- Performed other duties as required
Registered Medical Assistant
5 Years- Directed safety initiatives within the primary care department, ensuring adherence to Joint Commission regulations
- Managed patient data across various EMR platforms such as Allscripts, NextGen, ICANotes, and Medisoft
- Provided leadership and served as the central contact for office policy and procedural guidance
- Managed multiple administrative responsibilities, including the coaching and mentoring of entry-level staff
- Provided exceptional customer service and aided in optimizing patient care by handling appointment scheduling for multiple clinical areas
- Performed medication reviews, submitted prescription orders, and ensured up-to-date contracts for patients on controlled substances
- Administered injections, collected and charted vital signs, submitted e-prescriptions, and prior authorizations
- Cross-trained in several specialty clinics to support consistent and efficient patient care across departments
- Performed other duties as required
Assistant Practice Manger
1 Year 9 Months- Led the daily functions of the practice, fostering a professional and well-organized environment
- Acted as the primary point of contact for office staff and facilitated communication between team members and patients
- Managed payroll submissions and audits to ensure accurate and timely employee compensation
- Monitored and documented all CLIA-related activities to maintain regulatory accreditation
- Enforced office policies by documenting and delivering verbal and written warnings to noncompliant staff
- Reviewed and managed time-off requests, tracking FMLA hours and attendance points in alignment with company policies
- Served as a Super User for EMR program NextGen
- Performed other duties as required
Registered Medical Assistant
1 Year 3 Months- Administered vaccines, injections, and performed phlebotomy
- Executed medication management and reconciliation
- Performed initial vital screenings of patients for physicians
- Completed EKG’s and completed specimen handling and processing
- Processed referral and authorization requests using electronic health record systems for both patients and providers
- Cross-trained in several specialty clinics to support consistent and efficient patient care across departments
- Performed front office duties such as processing copayments, registering and scheduling patients, routing messages, and digitizing medical records
- Ordered medical supplies and vaccines for the office
- Performed other duties as required
Education
Medical Assistant
- 900 hours of instruction/180 Hour Externship
- Registered Medical Assistant (RMA)
- CPR/AED Certified
- GPA: 3.92
Skills
Patient assessment support
Vital signs monitoring
EMR documentation
Medication reconciliation
Prior authorization processing
In-office procedure assistance
Immunization administration
Patient education
Patient flow coordination
Specimen processing
Team supervision
Clinical staff training
Schedule coordination
Supply inventory management
Policy enforcement
Clinic operations management
Performance coaching
Staff onboarding
Conflict resolution
Regulatory compliance documentation
Certification
Certified Registered Medical Assistant through American Medical Technologists
Timeline
Senior Medical Assistant
Christiana Care Healthcare Systems
02.2021 - CurrentRead More
Registered Medical Assistant
Christiana Care Healthcare Systems
05.2019 - 02.2021Read More
Registered Medical Assistant
Union Hospital
04.2014 - 04.2019Read More
Assistant Practice Manger
Clinical Associates
04.2011 - 01.2013Read More
Registered Medical Assistant
Clinical Associates
01.2010 - 04.2011Read More
Lincoln Technical Institute
Medical Assistant
Read More