Desiree Swift
Tustin
Summary
Motivated and reliable administrative professional with over 5 years of experiences in customer services, retail operations, and office support. Skilled in reception, scheduling,data entry, and public speaking, with a strong foundation in psychology with a human behavior. Known for excellent communication, organization, and problem-solving abilities. Currently pursuing a degree in Psychology with a passion for supporting individuals in office and mental health settings. Proven ability to adapt in fast-paced environment and provide exceptional services with professionalism and empathy.
Overview
8
8
years of professional experience
Work History
Stock Team Associate
Walmart
03.2024 - 01.2025
- Restocked merchandise to maintain product availability.
- Organized and arranged shelves to ensure an efficient shopping experience.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Unloaded priced products according to store policies.
- Assisted customers in locating products and providing helpful recommendations.
Retail Sales Associate
Don express store
05.2023 - 04.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assists students in locating and purchasing textbooks,school supplies, and school merchandise.
- create visually appealing displays, restock merchandise.
- process sales transaction and manage cash handling operations.
Calworks professional speaker engagement/presentation
Santa Ana College
05.2023 - 05.2023
- Inspired action within the audience by sharing personal experiences and lessons learned throughout career journey.
- Enhanced event success by tailoring speech content to align with specific themes and objectives.
- Shared personal experiences to encourage students to patriciate in employment programs.
- Delivered a presentation on work-study opportunities and career development.
- Strengthening my public speaking and communication skills to psychology and counseling.
Receptionist
H&R Block
11.2022 - 01.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Managed front desk operations, greeting clients and scheduling tax preparation appointments.
- Answered phone calls, provide information, and directed clients to appropriate services.
Retail Sales Associate
The TJX Companies, Inc.
11.2022 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted customers with product selection and checkout process.
- Managed store inventory, performed restocking, and maintained store cleanliness.
Assistant Manager
Goodwill Industries
02.2020 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained new employees, managed cash transactions, ensured compliances with store policies.
- Performed administrative tasks such as payroll processing and financial reporting.
Assistant Manager
Speedway LLC
07.2019 - 03.2020
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Processed payroll,scheduled staff shifts,and conducted team training.
- Resolved customer complaints promptly, ensuring a positive shopping experiences.
- Completed administrative tasks such as filing reports and managing incoming/outgoing correspondence.
Scanner
Voyage one
08.2017 - 12.2018
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Gathered, sorted and scanned documents to enter into computer system.
- Operated RF scanners to accurately track and process shoe inventory.
- Prepared customers orders for shipment by labeling, boxing, and palletizing merchandise.
Cleaning Experience
ABM Industries, Inc
09.2016 - 02.2017
- Performed overnight custodial duties throughout the Angel Stadium, including sweeping, mopping, and trash removal.
- Worked as part of a team to ensure the stadium was clean and event ready each day
- Followed safety protocol while using industrial cleaning equipment and handling waste disposal.
- Maintained cleanliness in high-traffic areas such as seating sections, restrooms, and walkways.
Education
Associate of Arts - Counseling Psychology
Santa Ana College
Santa Ana, CA06-2025
High School Diploma -
Buena Park
Buena Park, CA06.2016
Skills
- Order Picking
- Retail sales
- Sales
- Microsoft Word
- Leadership
- Cash Handling
- Load & Unload
- Office experience
- Cleaning
- E-commerce
- Customer service
- Front desk
- Supervising experience
- Communication skills
- RF Scanner
- Guest services
- Maintenance
- Data Entry
- Management
- Store management
- Warehouse Experience
- Meeting facilitation
- Decision-making capacity
- Problem-solving
- Appointment scheduling
- Public speaking (Calworks Presentation)
- Client assistance & support
- Basic psychology knowledge
- Empathy & Active listening
- Staff training & supervision
- Independent & team based work
Accomplishments
- Increased Efficiency- Improved stocking speed and accuracy,ensuring shelves remained stocked and organized during peak hours.
- Team Collaboration- Worked closely with coworkers and supervisors to streamline restocking process and meet store demands.
- Customer assistance- Provide helpful product location guidance to customers while stocking, enhancing their shopping experience.
- Safety & Compliance - Followed workplace safety protocols when handling heavy merchandise operating stocking equipment.
Languages
Spanish
Limited Working
English
Full Professional
Interests
- Road Trips
- Fashion
- Volunteering at community kitchens and food-related charities
- Dance
- Personal Development and Self-Improvement
- Watching Movies and TV Shows
- Volunteering
- Music
- Volunteer Work
- Participate in local theater productions, enhancing my public speaking and teamwork skills
Certification
- Public Speaking Recognition-Calworks Program(Santa Ana College, May 2023)
- Recognized for delivering a professional presentation on work-study opportunities and career development.
- Honored for outstanding communication, engagment, and leadership skills.
Timeline
Stock Team Associate
Walmart
03.2024 - 01.2025
Retail Sales Associate
Don express store
05.2023 - 04.2024
Calworks professional speaker engagement/presentation
Santa Ana College
05.2023 - 05.2023
Receptionist
H&R Block
11.2022 - 01.2023
Retail Sales Associate
The TJX Companies, Inc.
11.2022 - 12.2022
Assistant Manager
Goodwill Industries
02.2020 - 10.2022
Assistant Manager
Speedway LLC
07.2019 - 03.2020
Scanner
Voyage one
08.2017 - 12.2018
Cleaning Experience
ABM Industries, Inc
09.2016 - 02.2017
Associate of Arts - Counseling Psychology
Santa Ana College
High School Diploma -
Buena Park
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