Summary
Overview
Work History
Education
Skills
Timeline
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Desiree Valenzuela

Twentynine Palms,CA
Desiree Valenzuela

Summary

Dynamic and detail-oriented Housekeeper Supervisor with a proven track record at Tortoise Rock Casino, enhancing guest satisfaction through exceptional cleanliness and effective team training. Skilled in health and safety compliance and customer service, I consistently improved cleanliness ratings and streamlined operations, ensuring a welcoming environment for all guests.

Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.

Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.

Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

Overview

8
years of professional experience

Work History

Inns Of The Corps

Housekeeper
10.2024 - Current

Job overview

  • Ensured cleanliness and sanitation standards in guest rooms and common areas.
  • Utilized industrial cleaning equipment to ensure efficient and thorough cleaning processes.
  • Conducted regular inspections to identify maintenance needs and report issues promptly.
  • Received positive feedback from guests regarding room cleanliness and overall presentation standards.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.

Tortoise Rock Casino

Housekeeper Supervisor
10.2020 - 03.2022

Job overview

  • Cleaned and sanitized guest rooms to maintain high standards of cleanliness.
  • Managed laundry operations, ensuring timely delivery of fresh linens to all departments.
  • Supported guest needs by promptly restocking cleaning supplies.
  • Guided new employees through cleaning and safety training.
  • Conducted routine inspections of public areas for cleanliness and maintenance issues.
  • Collaborated with team members to improve workflow efficiency during peak times.
  • Resolved guest inquiries related to housekeeping services, improving overall customer satisfaction.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Supervised daily cleaning operations, ensuring adherence to safety and sanitation standards.
  • Trained and mentored housekeeping staff to enhance productivity and service quality.
  • Conducted regular inspections to maintain high cleanliness standards in guest areas.
  • Collaborated with other departments to coordinate special cleaning requests and events.
  • Developed schedules for team members to ensure efficient coverage across shifts.
  • Resolved guest complaints related to housekeeping services promptly and professionally.
  • Monitored performance metrics, providing feedback for continuous improvement initiatives.
  • Managed team productivity and workflow to exceed quality standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Managed staff of Number housekeepers.
  • Supervised daily cleaning operations to ensure high standards of cleanliness and safety.
  • Trained and mentored housekeeping staff on best practices and efficient workflows.

Jersey Mike's Subs

Food Assistant Manager
01.2018 - 03.2019

Job overview

  • Supervised daily cleaning operations to ensure high standards of cleanliness and safety.
  • Trained and mentored housekeeping staff on best practices and efficient workflows.
  • Conducted inspections to maintain compliance with health and safety regulations.
  • Developed schedules to optimize staffing and resource allocation for cleaning tasks.
  • Supported daily store operations, ensuring efficient workflow and customer satisfaction.
  • Assisted in staff training and development to enhance team performance.
  • Monitored inventory levels, facilitating timely restocking and product availability.
  • Implemented visual merchandising strategies to optimize product presentation and sales impact.
  • Coordinated team schedules to ensure adequate coverage during peak hours.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Assisted in food preparation and assembly of subs to ensure quality standards.
  • Provided excellent customer service by addressing inquiries and processing orders efficiently.
  • Scheduled and received food and beverage deliveries from diverse suppliers, maintaining lists to minimize errors.
  • Mentored junior staff members, sharing valuable knowledge and experience to foster professional growth within the team.
  • Monitored food preparation and offered feedback on portion size and presentation.
  • Enhanced customer satisfaction by providing efficient and attentive service during busy meal periods.
  • Supported various catering events, showcasing the restaurant''s offerings while delivering an exceptional dining experience for guests.
  • Participated in ongoing training sessions to stay current with industry trends and enhance culinary skills.
  • Contributed to increased efficiency by consistently meeting or exceeding daily preparation goals without compromising quality standards.

Education

American Academy of Pinecrest
Pinecrest, Florida

High School Diploma

University Overview

Post University
Waterbury, CT

No Degree

University Overview

Completed a semester

Skills

Team-worker

Timeline

Housekeeper
Inns Of The Corps
10.2024 - Current
Housekeeper Supervisor
Tortoise Rock Casino
10.2020 - 03.2022
Food Assistant Manager
Jersey Mike's Subs
01.2018 - 03.2019
American Academy of Pinecrest
High School Diploma
Post University
No Degree

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Desiree Valenzuela