DANIELLE TURNER KLESKO
Oceanside,CA
Summary
Experienced and detail-oriented front desk lead with over 8 years of customer service expertise. Seeking to establish a lifelong career in the hospitality industry. Demonstrated proficiency in serving as the initial point of contact for guests and customers at a MCHS facility for more than three years. Currently pursuing a Bachelor's degree in Hospitality to further enhance knowledge and skills in the field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Leader
Inns of the Corps Miramar
02.2024 - Current
- At my current job, I have taken a leadership role within MCHS at a new location
- I oversee leading front desk staff, setting the example, and training new staff
- I am in the process of training to make schedules, approve time punches, order breakfast food items, process invoices, and handle cash office transactions
- I also am the group coordinator, I make all group reservations, handle correspondence with POCs, and process payment for as many as 100+ rooms within a single group
- I also created and streamlined a new groups process that is optimal for the reservation system LPOS
Desk Guest Service Agent / Night Auditor
Ward Lodge, Camp Pendleton MCCS
03.2022 - 02.2024
- At my previous position, my responsibilities include making reservations, registering guests, assigning rooms, issuing keys, calculating and posting all charges to guests' account, presenting statements, collecting payments, and maintaining records
- I also oversee a change fund and answering the telephone and operating our reservation system, RMS
- I provide world class customer service and assist customers in a friendly and efficient manner
- I take action to solve problems on the spot in minimal time to not hinder the guest's experience
- I have also trained several new employees on night audit duties as well as swing shift duties such as checking in guests and filing paperwork, and I am able to work all three shifts
Sales Associate
San Mateo Marine Mart Exchange, Camp Pendleton MCCS
04.2019 - 08.2021
- At my previous job, I learned more customer service skills, as well as better cash handling and working with a POS system
- I assisted Marines and their families in purchasing items vital to their work and home life
- I also learned how to complete inventory and stock/label shelves
- Other responsibilities included accepting product from vendors, opening and closing the store
Shift Leader/ Trainer
Rocky Mountain Chocolate Factory
01.2015 - 04.2019
- At my previous job, my responsibilities included: opening the store every morning and accepting orders from vendors
- I also took inventory and made chocolate treats for customers to purchase and enjoy
- As shift lead, I was responsible for training and coaching new employees about different aspects of the job
Education
Psychology Major
Saddleback College
Skills
- Strong Customer Support Skills
- Adaptability in Dynamic Settings
- Meticulous Organizational Skills
- Multitasking Proficiency
- Quick Learner of Software Applications
- Strong leadership
- Exceptional communication
Personal Email
mizdaniellet96@yahoo.com
Work Email
danielle.turnerklesko@usmcmccs.org
Awards
- Golden Pineapple of Ward Lodge (Employee of the Month), 05/01/22
- Employee of the Quarter, 03/01/23
Certification
CPR Certification
AHLA Certified Guest Service Professional - FEB 2025
Performance Coaching- NOV 2024
California Food Handlers Certification
California ABC Alcohol Server Certification
Employee of the Quarter
WARD LODGE - SPRING 2023
Languages
English
Timeline
Front Desk Leader
Inns of the Corps Miramar
02.2024 - Current
Desk Guest Service Agent / Night Auditor
Ward Lodge, Camp Pendleton MCCS
03.2022 - 02.2024
Sales Associate
San Mateo Marine Mart Exchange, Camp Pendleton MCCS
04.2019 - 08.2021
Shift Leader/ Trainer
Rocky Mountain Chocolate Factory
01.2015 - 04.2019
Psychology Major
Saddleback College
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