Yvette Bain
Lake Placid,NY
Summary
Goal-oriented and eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.
Overview
26
26
years of professional experience
Work History
Front Desk Leader
APDC - People Solutions - Whiteface Lodge
Lake Placid, New York
11.2023 - Current
- Provides support during peak business hours when additional help was needed.
- Provides personalized customer service to all guests, including answering questions and resolving complaints.
- Facilitates communication between management teams during shift changes.
- Assists with check ins, check outs and reservations.
- Keep track of inventory for merch store.
- Assists with giving tours of the suites to future guests.
- Ensure all guests requests are sent out to the correct department and ensure it is done in a timely fashion.
- Ensure to keep a balanced cash drawer.
Front Desk Agent
APDC- Westgate Resorts
Branson, Missouri
07.2021 - 09.2022
Customer Service Cashier
Atlantis, New Providence, Paradise Island, Bahamas
New Providence, Paradise Island, Bahamas , New Jersey
04.2007 - 09.2015
- Sold day passes for the property' aquarium, beach and water park.
- Ensured guests got a full understanding of day pass packages and correct pricing.
- Collected and processed all payments correctly. Also gave correct change if given cash payments.
- Balanced cash drawer by dividing daily cash float from daily cash transactions.
- Balanced and turned in all receipts, deposited cash and locked away cash float.
- Assisted co-workers with tasks as needed to ensure a smooth operation.
Sales Assistant
Bahama Divers, New Providence, Nassau, Bahamas
New Providence, Nassau, Bahamas
04.2002 - 02.2007
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Processed special orders for out-of-stock items when necessary.
- Welcomed every customer that entered the store and assist them with their needs.
- Stocked shelves with new merchandise and filled racks with dive brochures.
- Took customer to the cash out counter and ensured a smooth transaction.
Banquet Server
Our Lucaya, Free Port, Grand Bahama, Bahamas
Free Port, Grand Bahama, Bahamas
02.2002 - 01.2004
- Carried trays of food items from kitchen to dining areas.
- Served beverages and appetizers to guests in an efficient manner.
- Replenished buffet lines with fresh foods as needed.
- Set up and break down banquet area also polished and put away silverware.
Tour Guide
Atlantis, Paradise Island, Bahamas
09.1999 - 02.2002
- Ensured that all guests had a map, basic information about the property and all the information provided in the day pass.
- Gave proper and acute descriptions of the property, aquariums, day passes and/or the city.
- Gave directions or escorted guests to asked about locations.
- Turned in all receipts and revenue made daily .
- Filled all the brochure racks and ensure they have all the updated correct information.
- Ensured the guests had the proper wrist band for the excursion or day pass that they had bought.
Education
High School Diploma -
C.C Sweeting
New Providence, Nassau, Bahamas 09-1998
Skills
- Customer service
- Cash handling
- Reservation management
- Inventory tracking
- Conflict resolution
- Effective communication
- Team collaboration
- Time management
- Guest relations
- Property knowledge
- Shift coordination
- Multitasking
- Staff supervision
- Reservations
- Team Training
- Front desk supplies management
- Professionalism
- Team building and supervision
Timeline
Front Desk Leader
APDC - People Solutions - Whiteface Lodge
11.2023 - Current
Front Desk Agent
APDC- Westgate Resorts
07.2021 - 09.2022
Customer Service Cashier
Atlantis, New Providence, Paradise Island, Bahamas
04.2007 - 09.2015
Sales Assistant
Bahama Divers, New Providence, Nassau, Bahamas
04.2002 - 02.2007
Banquet Server
Our Lucaya, Free Port, Grand Bahama, Bahamas
02.2002 - 01.2004
Tour Guide
Atlantis, Paradise Island, Bahamas
09.1999 - 02.2002
High School Diploma -
C.C Sweeting