Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Walker

Colcord

Summary

Highly competent individual with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Overview

15
15
years of professional experience

Work History

Housekeeping Attendant

New Life Ranch
Colcord
12.2025 - Current

Assist in the cleaning of buildings (cabins, meeting spaces, motels, public restrooms) in preparation for retreat guests. Assist in cleaning and organizing all housekeeping closets around camp. Assist in managing Lost and Found and coordinate with Hospitality Manager in getting items returned to guests. Assist the Hospitality Manager with supplies, including restocking and maintaining cleaning caddies. Keeping up with laundry throughout camp including towels, linens, cleaning rags, etc. and making sure that all housekeeping closets are fully stocked. Emptying and replacing outdoor trash cans when needed. Prepare cabins, motel units, and meeting spaces for retreats. Ensure motel units are an inviting and comfortable environment. Assist in projects and respond to calls related to housekeeping during shift.

Secretary

Hoffmann Chiropractic Clinic
Siloam Springs
04.2024 - 12.2024

Greet patients and check them in for their appointment or if they are a walk in, locate their chart and check them in. Check patients out after they are seen by Dr Hoffmann. Collect payments and past due balances. Answer phone, schedule appointments. Prepare and mail out billing statements. Scan documents and insurance cards. Balance cash register at the end of the day and make daily deposits. Communicate with office manager and Dr Hoffmann concerning any patient inquiries or issues. Clean front office and restrooms at the end of each day.

Receptionist/Insurance Verification

Roberts-Philpott Eye Associates
Siloam Springs
07.2023 - 04.2024

Answer phones, schedule appointments. Communicate with other facilities regarding patients that were referred out for cataract surgery and schedule post operation appointments. Fax and email prescriptions. Fax medical records. Patient chart preparation. Verify patients medical and vision insurance. Communicate with doctors and technicians regarding patient questions or issues.

Document Management

Community Physicians Group
Siloam Springs
05.2017 - 12.2022

Working in eClinicalWorks, receive records through electronic fax and index the documents in the correct patients chart. Receive inner-office mail with patient medical records either in paper form or on a disc and index these records into the correct patients chart using the fax machine or assigned personal scanner. Receive requests for medical records and respond appropriately, sending correct records requested. Answer phone calls from nurses and providers looking for specific patient documents and get those documents to them promptly. Follow-up on referrals previously made for patients by calling outside facilities to request these updates and records then provide nurses with this information. Communicate using Spark instant messenger with nurses and providers looking for specific patient documents.

EVS Associate

Cherokee Nation Entertainment
West Siloam Springs
12.2015 - 05.2017

Cleaned and disinfected slot machines and emptied and sanitized ashtrays. Cleaned bathrooms and routinely performed a deep cleaning, restocked toiletries. Take out the trash every few hours as containers got full. Assisted guests with any questions they may have, and pointed them in the right direction or to the right employee.

Housekeeper

Cherokee Nation Entertainment
West Siloam Springs
05.2011 - 12.2015

Performed daily cleaning tasks on guest rooms as they departed. Routinely performed deep cleaning on hotel rooms and floors as they were shut down to ensure the highest room quality. Provided guests with requested amenities and answered any questions.

Education

Administrative Assistant Career Diploma -

Ashworth College
Norcross, GA

High School Diploma -

Kansas Public Schools
Kansas, OK

Skills

  • Highly organized
  • 65 WPM typing
  • Verbal/Written communication
  • Excellent phone etiquette
  • Detail oriented
  • Multi-tasking
  • Self-starter
  • Teamplayer
  • Microsoft Office
  • EClinicalWorks
  • Customer service
  • EMR
  • Cash handling
  • Medical Terminology
  • Problem solving

Timeline

Housekeeping Attendant

New Life Ranch
12.2025 - Current

Secretary

Hoffmann Chiropractic Clinic
04.2024 - 12.2024

Receptionist/Insurance Verification

Roberts-Philpott Eye Associates
07.2023 - 04.2024

Document Management

Community Physicians Group
05.2017 - 12.2022

EVS Associate

Cherokee Nation Entertainment
12.2015 - 05.2017

Housekeeper

Cherokee Nation Entertainment
05.2011 - 12.2015

Administrative Assistant Career Diploma -

Ashworth College

High School Diploma -

Kansas Public Schools
Desiree Walker