Desiree Weimann
Temecula,CA
Summary
Dynamic Funeral Director with a strong background in strategic planning and conflict resolution. Skilled in developing high-performing teams and enhancing client satisfaction through personalized service plans, driving operational excellence in every aspect of the role.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager/Funeral Director
Evans Brown Mortuary
11.2016 - Current
- Directed daily operations, ensuring efficient service delivery and adherence to regulatory standards.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround times for services.
- Led team training initiatives, fostering skill development and enhancing overall staff performance.
- Coordinated with families to develop personalized service plans, improving client satisfaction and engagement.
- Managed budgeting and financial oversight, ensuring fiscal responsibility while meeting organizational goals.
- Developed strategic partnerships with local organizations, expanding community outreach and service offerings.
- Assessed operational workflows, identifying areas for improvement to optimize resource allocation and service quality.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coordinated funeral services, ensuring adherence to family wishes and legal requirements.
- Managed logistics for transportation of remains and coordination with cemeteries.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
- Communicated with insurance companies to secure death benefits for payment of services.
Operations Manager
Miller Jones Mortuary
12.2006 - 03.2015
- Oversee daily operations, ensuring compliance with regulatory standards and organizational policies.
- Manage staff schedules and assignments to optimize resource allocation and workflow management.
- Train and mentor team members, fostering a culture of continuous improvement and professional development.
- Oversee daily logistics of removals, services, embalmings and all cremations.
- Responsible for all inventory acquisitions as it pertains to prep room, embalming room, dressing and casketing, casket burials, crematory maintenance and supplies, and service vehicle maintenance.
- All other duties listed in current employment
Education
Bachelor of Science - Socioloty
University of Nevada, Las Vegas
Las Vegas, NV08-1996
Skills
Funeral management
State regulatory compliance
Logistics coordination
Team and employee supervision
Grief support
Relationship development with vendors and community leaders; ie Hospitals, Hospice providers, Churches, etc
Certification
- Apprentice Embalmers License - 2007-2009
- Certified CANA Cremationist Training - 2008 - Present
- Funeral Directors License FDR 4290 - 2019 - Present
Timeline
Manager/Funeral Director
Evans Brown Mortuary
11.2016 - Current
Operations Manager
Miller Jones Mortuary
12.2006 - 03.2015
Bachelor of Science - Socioloty
University of Nevada, Las Vegas
CA Apprentice Embalmers License
Logged over 125 embalming cases under supervision of Licensee Kimberly Jones
Cremationist for Miller Jones Mortuary with extensive training through CANA as well as Matthews International
Met with over 3,000 families in the capacity of a funeral arranger or licensed funeral director in my 20yr tenure.