Desiree Wilkes
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 7+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AYA Healthcare Travel Medical Assistant
05.2021 - 01.2024
- Escort patients to and from exam rooms, record patient vitals and medication changes, answer patient telephone calls for referral to physician or nurse, perform other administrative duties as requested by supervisor or physician
- Help with eligibility benefit education including but not limited to medical and dental plans, checking patients into the system for appointments, verifying insurance and answering phones
- Perform EKGs, draw blood and administer injections as needed.
Grossmont Spring Valley Family Healthcare (Clinical OB, Pediatrics, Adult Medicine, Infectious Disease- Medical Assistant
01.2019 - 05.2021
- Help with eligibility benefit education including but not limited to medical and dental plans, checking patients into the system for appointments, verifying insurance and answering phones
- Check registration for errors
- Collect patient payments when necessary, over the phone and from walk-ins
- Prepare attends in-services or completes make-up assignments
- Consistently follows policies and procedures to ensure positive patient outcomes
- Handles laboratory specimens appropriately
- Assist with minor procedures
- Administers injections and performs electrocardiograms and collects vital signs on a daily basis.
Harrisburg Family Healthcare- Medical Assistant
01.2015 - 01.2019
- On a daily basis collected numerous urine specimens, while using venous and micro techniques
- Administered injections and applied dressings daily
- Each day performed electrocardiograms and other diagnostic tests on a daily basis
- Explained treatment procedures, medications, special diets, upon doctor's instructions to the patient
- Observed and followed required safety protocols, including handling and disposal of sharps, use of PPE, exposure to bloodborne pathogens, and general safety of employees and patients.
Comcast- Client Support Specialist
10.2012 - 05.2014
- Provided Tier 1 customer support, responded to basic inquiries regarding Comcast products
- Resolved routine customer concerns with pre-defined solutions, handled customer inquiries that could require data entry changes
- On a daily basis answered non-technical questions regarding Comcast products and questions that cannot be handled by associate specialists as appropriate
- Learned and navigated Comcast systems in order to respond to issues.
Education
Associates of Applied Science -
San Diego City College
12.2023
Skills
- Data entry obtaining patient medical history and vital signs
- Maintaining confidentiality and HIPPA compliance
- Performing CPR, EKGs, Securing blood and urine Samples, Performing Phlebotomy and other medical tasks, simple dressings, infection control
- Answering multi-line phones and handling correspondence using EHR software
- Exceptional Customer Service Skills
- Committed to helping others and work well in team environments
- Strengths: highly self motivated able to determine priorities and meet deadlines
- Appointment scheduling / Insurance Claims and handling Referrals
- HIPAA Compliance
- Medical Terminology
- Patient-Focused Care
- Phlebotomy
- Medical Billing
- Patient Flow Management
- Data Entry
- Understanding of Medical Laws
- Insurance Claims
- Quick Problem Solver
- Pulmonary Function Tests (PFTs)
- General Housekeeping Ability
- Maintaining Confidentiality
- Respiratory Equipment Training
- Emergency Room Procedures
- Direct Patient Care
Certification
- National Healthcare Association Medical Assistant (CCMA)
- CNA
- AHA BLS/CPR
References
Available Upon Request
Timeline
AYA Healthcare Travel Medical Assistant
05.2021 - 01.2024
Grossmont Spring Valley Family Healthcare (Clinical OB, Pediatrics, Adult Medicine, Infectious Disease- Medical Assistant
01.2019 - 05.2021
Harrisburg Family Healthcare- Medical Assistant
01.2015 - 01.2019
Comcast- Client Support Specialist
10.2012 - 05.2014
Associates of Applied Science -
San Diego City College
- National Healthcare Association Medical Assistant (CCMA)
- CNA
- AHA BLS/CPR
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