Desiree A. Esturban
West Covina,CA
Summary
Document management professional with solid foundation in ensuring precise and systematic control of documentation. Proven ability to enhance operational workflows and maintain compliance with industry standards. Known for strong collaboration skills and flexibility in dynamic environments.
Overview
16
16
years of professional experience
Work History
Healthcare Customer Service Representative
Unitted Medical Imaging
West Covina, CA
02.2024 - Current
- Assisted patients with scheduling and rescheduling imaging appointments, improving overall customer satisfaction.
- Responded to inquiries regarding insurance coverage and billing procedures, ensuring clarity for patients.
- Managed patient records using electronic health record (EHR) systems, maintaining accuracy and confidentiality.
- Collaborated with healthcare professionals to facilitate smooth patient flow during imaging procedures.
- Order Isotopes daily
Healthcare Administrator
Radnet Radiology
Arcadia, CA
01.2021 - 01.2024
- Greet and register patients in a friendly/service-oriented manner.
- Obtain and verify proper insurance and patient information. Collect signatures and ensure accuracy of completed documentation.
- Collect and record all fees and copays.
- Answer and route incoming phone calls to appropriate person.
- Schedule and confirm appointments and notify staff of changes when necessary.
- Provide appropriate orientation of preparatory and safety protocols to patients. Provide directions to facility when required.
- Coordinate with back office staff for timely ad effective patient care.
Quality Control
American Chung Nam
Industry, CA
02.2018 - 12.2019
- Dispatch for Quality Inspectors for East coast and West coast.
- Processed International documents for recyclables.
- All other clerical duties as required
Inspection Coordinator
Arrowhead Products
Los Alamitos, CA
07.2010 - 10.2016
- Process inspection documents for final shipment.
- Clerical duties as required.
Education
High School Diploma -
Pioneer High School
Whittier, CA06-1996
Skills
- Document preparation
- Certification Review
- Objective Evidence Review
- Patient Confidentiality
- Medical terminology
- Claims processing
- Data entry proficiency
- Policy adherence
Timeline
Healthcare Customer Service Representative
Unitted Medical Imaging
02.2024 - Current
Healthcare Administrator
Radnet Radiology
01.2021 - 01.2024
Quality Control
American Chung Nam
02.2018 - 12.2019
Inspection Coordinator
Arrowhead Products
07.2010 - 10.2016
High School Diploma -
Pioneer High School