Maria Sabio
Customer Care Specialist
Boynton Beach,FL
Summary
Highly personable Customer Service Professional with over 30 years of experience in technical support, sales processing, and call-center operations within retail services, telecommunication, Health Insurance and Consumer Credit industries. Expertise in resolving escalated customer service issues. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to first-call resolution. Excellent human relation skills having dealt with a variety of customers, employees, and management at all levels. Works well independently as well as part of a team.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Healthcare Customer Service Representative
Healthfirst
Sanford, FL
10.2020 - 10.2021
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Took copayments and compiled daily financial records.
- Handled customer service inquiries in person, via telephone and through email.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Investigated insurance claims denials and appeals.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Resolved billing inquiries and disputes in timely fashion.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
Customer Service Representative ll
Chase Card Services
Heathrow, FL
09.2015 - 09.2019
- Answer customer service calls dealing with Customer card services issues by following our companies five keys while maintaining company policies and procedures
- Handled high-volume, inbound calls of customers inquiring about billing, payments, interest, account maintenance, claims/disputes, and fraud
- Was involved in new hire training, doing side by sides on the floor and in training classes
- Was the Point of Contact for team assistance in our chat as well as for one on one assistance when needed
- Created help documents for team members and peers to assist them in keeping up with policies and procedures and links to resources
- Toggled between multiple programs of windows running simultaneously while providing 100% call quality service to customers
- Worked with other departments, team members and stores to resolve customer issues
- Dramatically enhanced customer-satisfaction rating by skillfully empathizing with customers as well as honestly meeting the customer expectations of having the issue resolved in one call.
Customer Service Manager
Maria Fetterman & Associates
Pompano Beach, FL
11.2013 - 01.2015
- Handled AT&T calls for technical and billing issues
- Created Reservations for Carnival Cruise Lines
- Handled incoming calls for Disney Resorts Reservation
Accounting Clerk
Dowdy and Nielsen
Winter Springs, FL
07.2011 - 11.2013
- Managed client files Billed Clients and State for services rendered Prepared and filed collection notices, made payment arrangements for accounts past due
- Assisted in; ordering, maintenance, and utilization of office equipment, supplies, and inventories
- Answered phones faxing, filing and copy work
- Contacted clients to schedule appointments and discuss the progress of cases
- Acted as first point of contact for all clients.
Resolutions Representative II/CSR
Convergys
Lake Mary, FL
03.2008 - 04.2010
- Handled high-volume, inbound calls of customers inquiring about billing, technical issues, activations and order processing
- Increased customer awareness of self-help options available to them to prevent callbacks and allow customers more control of their accounts
- Dramatically enhanced customer-satisfaction rating by skillfully empathizing with customers as well as honestly meeting the customer expectations of having the issue resolved in one call
- Toggled between multiple programs of windows running simultaneously while providing 100% call quality service to customers
- Worked with other departments, team members and retail stores to resolve customer issues.
Accounting Clerk
Brookside Realty
Boca Raton, FL
07.2000 - 02.2008
- Collect and process time cards
- Post and deposit receipts as those invoices are paid
- Handle cash and cash related transactions, issue receipts, record and type money lists, and balance cash fund
- Prepare bank deposits
- Answer telephones, open and log mail, meet and greet visitors, and assist in other clerical functions
- Monitored payments due from clients and promptly contacted clients with past due payments
- Balanced monthly general ledger accounts to accurately record cost and month end accruals.
CSR/Payment Processor
Applied Card Systems
Pompano Beach, FL
08.1997 - 07.2000
- Processed payments made to account (using Warsaw equipment/program)
- Prepared deposits to the Federal Reserve, by sorting, batching, and microfilming hard copy checks, money orders and occasional cash transactions
- Researched problem accounts by reviewing microfilm and researching payment error logs
- Effectively managed a high-volume of inbound and outbound customer calls
- Defused volatile customer situations calmly and courteously
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Education
Medical Billing And Coding Specialist - Medical Insurance Billing
Everest University Online - Tampa
Seffner, FL 05.2009 - 06.2012
High School Diploma - General Studies
Florida Department of Education
Tallahassee, FL 05.1990 - 05.1990
Skills
Insurance verifying
System updates
Document filing
Patient greeting
Payment collection
Appointment Scheduling
Medical insurance
Directing callers
Multi-line phone talent
Money handling abilities
Professional telephone demeanor
Service standard compliance
Complaint resolution
Recordkeeping strengths
Medical terminology knowledge
Account management
Training development aptitude
Receiving support
CRM
Timeline
Healthcare Customer Service Representative
Healthfirst
10.2020 - 10.2021
Customer Service Representative ll
Chase Card Services
09.2015 - 09.2019
Customer Service Manager
Maria Fetterman & Associates
11.2013 - 01.2015
Accounting Clerk
Dowdy and Nielsen
07.2011 - 11.2013
Medical Billing And Coding Specialist - Medical Insurance Billing
Everest University Online - Tampa
05.2009 - 06.2012
Resolutions Representative II/CSR
Convergys
03.2008 - 04.2010
Accounting Clerk
Brookside Realty
07.2000 - 02.2008
CSR/Payment Processor
Applied Card Systems
08.1997 - 07.2000
High School Diploma - General Studies
Florida Department of Education
05.1990 - 05.1990