Desiree A. Giron
Customer Service Representative
Las Vegas. NV,CO
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 10 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Customer Care Representative
Hire Connections Colorado Covid-19 Vax Info Line
Centennial, CO
01.2021 - Current
- Collected health information and assisted qualified patients with registration for COVID-19 vaccination.
- Provided referrals to local clinics, urgent care centers and hospitals for patients based on query responses.
- Assisted in creating and maintaining scheduling and referral processes for mobile and large vaccine distribution events in multiple locations, ensuring accuracy and confidentiality of protected health information and other data, adherence to current guidelines for prioritized populations, manage waitlists and responding to scheduling inquiries.
Customer Service Representative/Covid-19 Results
Hire Connections Staffing Agency
Centennial, CO
11.2020 - 02.2021
- Answered constant flow of customer calls with up to 150 calls in queue per day.
- Notify the contact of their exposure to COVID-19, following a script or guidance to provide COVID-19 health education. Conduct notification of exposure in a manner that maintains the confidentiality of the patient (or person who was diagnosed with COVID-19) and ensures that the identity of the patient is NOT disclosed.
- Employ dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds.
- Verify the contact’s identity during initial communications and prior to disclosing confidential information. Assure confidentiality and carry out efforts to locate and communicate with clients in a manner that preserves the confidentiality and privacy of all involved.
Hairstylist
PS Salon & Spa
Denver, CO
01.2018 - 03.2020
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consistently received positive performance reviews from guests.
Executive Assistant
LJG Tax & Accounting
Wheat Ridge, CO
01.2016 - 01.2019
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Assistant Manager
Hairstylist– Smart Styles
Westminster, CO
01.2014 - 01.2017
- Offered highly skilled and diverse salon services to over 10 daily customers, including cuts, color services and men's services.
- Suggested treatments and styles to suit customers' appearance and desired look.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Resolved guest complaints about service or style.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
Collection Specialist
First Revenue
Glendale, CO
01.2010 - 01.2014
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Processed payments and contracts on accounts.
- Maintained high volume of calls to meet demands of busy group.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Achieved performance goals on consistent basis.
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC 04.2020 - Current
Associate of Arts - Creative Writing
Front Range Community College
Westminster, CO 06.2010 - 01.2013
Cosmetologist - Cosmetology
Empire Beauty School
Lakewood, Co 01.1998 - 01.1999
QMAP
01.2019 - 02.2019
Skills
Administrative support
POS systems expert
Technical Support
Good listening skills
Professional telephone demeanor
Cloud applications
Service recommendations
Microsoft Office
Call center operations
Medical terminology knowledge
CRM
First Call resolution
Staff education and training
Timeline
Customer Care Representative
Hire Connections Colorado Covid-19 Vax Info Line
01.2021 - Current
Customer Service Representative/Covid-19 Results
Hire Connections Staffing Agency
11.2020 - 02.2021
Bachelor of Science - Information Technology
Strayer University
04.2020 - Current
QMAP
01.2019 - 02.2019
Hairstylist
PS Salon & Spa
01.2018 - 03.2020
Executive Assistant
LJG Tax & Accounting
01.2016 - 01.2019
Assistant Manager
Hairstylist– Smart Styles
01.2014 - 01.2017
Associate of Arts - Creative Writing
Front Range Community College
06.2010 - 01.2013
Collection Specialist
First Revenue
01.2010 - 01.2014
Cosmetologist - Cosmetology
Empire Beauty School
01.1998 - 01.1999