Desiree (Dezrick) McAfee
Washington
Summary
Customer-focused retail associate with hands-on experience managing high-traffic self-checkout operations and assisting a diverse range of customers. Skilled in problem-solving, cash handling, and POS systems while maintaining accuracy and efficiency in fast-paced environments. Known for staying calm under pressure, providing friendly service, and working effectively with team members to ensure smooth store operations.
Overview
5
5
years of professional experience
2027
2027
years of post-secondary education
Work History
Front End Clerk
Meia Brown
Washington
09.2025 - Current
- Assisted customers with product inquiries and checkout processes.
- Maintained organized displays to enhance customer shopping experience.
- Processed transactions efficiently using point-of-sale systems.
Front End Cashier
Edith Rivera
Washington
08.2025 - 10.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
William Scott
Washington
02.2021 - 08.2021
- Assisted customers with inquiries regarding products and services.
- Processed customer orders and managed account information efficiently.
- Resolved complaints and provided solutions to enhance customer satisfaction.
- Provided accurate information to callers regarding services and procedures.
- Documented caller inquiries and requests in a clear, organized manner.
Education
Penn Foster High School
Washington, DCCommunity service -
Sojourner Truth Montessori PCS
Washington, DC 08.2023 - 02.2025
Skills
- Customer Service
- Cash Handling & POS System Operation
- Attention to Detail & Accuracy
- Stress Management & Working Under Pressure
- Time Management & Multitasking
- Strong Communication Skills
- Teamwork & Collaboration
- Reporting
Timeline
Front End Clerk
Meia Brown
09.2025 - Current
Front End Cashier
Edith Rivera
08.2025 - 10.2025
Community service -
Sojourner Truth Montessori PCS
08.2023 - 02.2025
Customer Service Representative
William Scott
02.2021 - 08.2021
Penn Foster High School