Desiree M Armstrong
Brentwood,NY
Summary
Results-driven indiviual with a strong focus on ethical practice and problem-solving. Experienced in coordinating care for diverse populations, driving improvements in patient engagement, and fostering collaboration among healthcare teams. Certificates in Fred Pryor's "How to be a Supervisor", "Emotional Intelligence", "Creative Leadership". Proclamation: Woman of Distinction of Massapequa. Medical Terminology, Spanish for Professionals Level 1 and Level 2.
Overview
21
21
years of professional experience
Work History
Case Manager Coordinator
Northwell Health
Melville, NY
07.2025 - Current
- Assisted in coordinating patient care plans to ensure timely service delivery.
- Collaborated with interdisciplinary teams to address patient needs effectively.
- Facilitated communication between patients and healthcare providers to streamline processes.
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Monitored patient progress and adjusted care plans as necessary for optimal outcomes.
HIV Medical Case Manager
Sun River Health
Coram, NY
01.2024 - 07.2025
- Assessed client needs to develop personalized care plans for HIV treatment and support.
- Coordinated with healthcare providers to ensure comprehensive services for clients.
- Educated clients on medication adherence, health maintenance, and available resources.
- Monitored client progress through regular follow-ups and adjusted care plans as necessary.
- Facilitated access to community resources, including housing and mental health services.
Children's Case Manager
Little Flower
Wading River, NY
02.2023 - 01.2024
- Developed individualized service plans for children and families to meet specific needs.
- Coordinated multidisciplinary team meetings to ensure comprehensive care and support for clients.
- Monitored client progress and adjusted interventions based on ongoing assessments and feedback.
- Provided crisis intervention services to families facing immediate challenges or emergencies.
- Conducted home visits to evaluate living conditions and provide direct support to families.
- Advocated for children's rights within the social services system to enhance service delivery.
Patient Health Navigator
Sun River Health (Previously Catholic Health System)
Wyandanch, NY
09.2014 - 09.2022
- Educated patients on navigating healthcare systems and resources available.
- Mentored junior navigators on best practices in patient engagement and support.
- Served as a liaison between medical professionals, insurance companies, and social service agencies to coordinate necessary support for patients facing financial or logistical challenges.
- Facilitated communication between patients and healthcare providers for improved outcomes.
- Developed strategies to address barriers to care, ensuring timely treatment access.
Clerical Supervisor
Catholic Health System
Wyandanch, NY
06.2009 - 09.2014
- Supervised clerical staff to ensure efficient workflow and adherence to policies.
- Developed training programs for new employees, enhancing onboarding experience and operational knowledge.
- Coordinated scheduling and task assignments, optimizing resource allocation across departments.
- Implemented process improvements to streamline documentation and reporting procedures.
- Coordinated training, evaluated employees' work and corrected problems with clerical team.
Clerk
Catholic Health System
Wyandanch, NY
09.2005 - 06.2009
- Managed patient records to ensure accuracy and confidentiality compliance.
- Coordinated scheduling for patient appointments, optimizing workflow efficiency.
- Processed medical billing and insurance claims, maintaining attention to detail.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Education
Master of Science - Criminal Justice
Purdue University (Global)
West Lafayette, IN04-2027
Bachelor of Science - Health Care Administration
Capella University
Minneapolis, MN09-2020
High School Diploma -
North Babylon High School
North Babylon, NY06-1999
Skills
- Ethical practice
- Care plan evaluation
- Home visits
- Law enforcement support
- Needs assessment
- Government assistance programs
- Positive attitude
- Problem-solving
- Multitasking and organization
- Critical thinking
- Verbal and written communication
- Data entry and analysis
- Patient assessments
Timeline
Case Manager Coordinator
Northwell Health
07.2025 - Current
HIV Medical Case Manager
Sun River Health
01.2024 - 07.2025
Children's Case Manager
Little Flower
02.2023 - 01.2024
Patient Health Navigator
Sun River Health (Previously Catholic Health System)
09.2014 - 09.2022
Clerical Supervisor
Catholic Health System
06.2009 - 09.2014
Clerk
Catholic Health System
09.2005 - 06.2009
Master of Science - Criminal Justice
Purdue University (Global)
Bachelor of Science - Health Care Administration
Capella University
High School Diploma -
North Babylon High School