Misty Pardo
Jasper
Summary
Dedicated case management professional with expertise in client advocacy and clear communication. Proven ability to develop tailored intervention strategies and lead interdisciplinary teams to enhance client outcomes.
Dynamic case manager with over 20 years of experience in crisis management and collaborative care planning. Skilled in fostering communication between clients and service providers to ensure comprehensive support and effective problem resolution.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager Coordinator
IPMG
Jasper, IN
01.2020 - Current
- Coordinated client assessments to identify needs and develop individualized service plans.
- Facilitated communication between clients, families, and service providers to ensure comprehensive support.
- Monitored case progress and maintained accurate documentation in compliance with regulatory standards.
- Led interdisciplinary team meetings to evaluate client outcomes and adjust care strategies accordingly.
- Managed crises as they arise with in teams.
Case Manager Specialist
Unity
Jasper, IN
11.2017 - 12.2020
- Coordinated care plans for diverse client populations to improve service delivery and outcomes.
- Conducted comprehensive assessments to identify client needs and develop tailored intervention strategies.
- Collaborated with multidisciplinary teams to enhance treatment effectiveness and resource allocation.
- Facilitated crisis intervention sessions, providing immediate support to clients in distressing situations.
- Monitored client progress regularly, ensuring adherence to treatment goals and adjusting plans as necessary.
- Developed training materials for staff on best practices in case management and client engagement techniques.
- Implemented quality improvement initiatives that streamlined case documentation processes and increased efficiency.
- Mentored junior case managers, fostering professional development through coaching and knowledge sharing.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Streamlined internal processes by developing more efficient case management tools and procedures, resulting in increased productivity among team members.
- Collaborated with interdisciplinary teams to provide comprehensive support for clients facing complex challenges.
- Implemented evidence-based interventions aimed at reducing recidivism rates among justice-involved clients.
- Conducted regular follow-up meetings with clients to monitor progress towards goals outlined in case plans while making adjustments as necessary.
- Provided crisis intervention and support during critical incidents involving clients or their families.
- Maintained accurate and timely documentation for all client interactions, ensuring compliance with regulatory requirements and confidentiality standards.
- Enhanced communication between clients and service providers, resulting in better coordination of care.
Vocational Rehabilitation Counselor
DDRS
Jasper, IN
01.2014 - 12.2017
- Conducted comprehensive assessments to identify clients' vocational strengths and barriers.
- Developed individualized rehabilitation plans tailored to client needs and goals.
- Coordinated with service providers to facilitate access to training and employment resources.
- Monitored client progress, adjusting plans as necessary to ensure successful outcomes.
- Provided counseling and support to enhance clients' confidence and job readiness skills.
- Led workshops on resume writing, interview techniques, and workplace etiquette.
- Collaborated with employers to create job opportunities for individuals with disabilities.
- Advocated for clients' rights and access to necessary services within the community.
- Advocated for reasonable accommodations, supporting clients in overcoming workplace barriers.
- Implemented evidence-based practices in counseling sessions, fostering growth and positive change in clients'' lives.
- Developed strong rapport with clients by demonstrating empathy and understanding of their unique challenges.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Evaluated diagnostic data to determine eligibility and needed services.
Special Education Teacher
Dubois Elementary School
Dubois, IN
01.2010 - 12.2014
- Developed and implemented individualized education plans tailored to diverse student needs.
- Collaborated with multidisciplinary teams to enhance educational strategies and support services.
- Utilized assistive technologies to improve student engagement and learning outcomes.
- Designed and conducted specialized instructional sessions for students with varying disabilities.
- Mentored new educators on effective classroom management techniques and inclusive practices.
- Led workshops for parents on supporting children's educational journeys at home.
- Evaluated student progress through data analysis, adjusting teaching methods accordingly.
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
Education
Bachelor of Science - Special Education With An Endorsement in Inclusion
Vincennes
Jasper, IN05-2010
Skills
- Resource referrals
- Client advocacy
- Interviewing
- Ethical practice
- Service planning
- Care plan evaluation
- Discharge planning
- Counseling
- Home visits
- Resource coordination
- Needs assessment
- Government assistance programs
- Case assessment
- Eligibility analysis
- Eligibility counseling
- Positive attitude
- Problem-solving
- Time management
- Multitasking and organization
- Organization and multitasking
- Critical thinking
- Clear communication
- Direct patient care
- Team collaboration
- HIPAA compliance
- Active listening
- Verbal and written communication
- Case documentation
- Decision-making
- Relationship building
- Case management tracking
- Case planning
- Emotional awareness
- Conflict resolution
Accomplishments
- Collaborated with team of 1 in the development of of a presentation to PCMH regarding- Emotional well-being and heart related issues.
- Supervised team of 9 staff members.
Certification
CPR and First Aid
Case Management Certification
Vocational Intake Specialist
Timeline
Case Manager Coordinator
IPMG
01.2020 - Current
Case Manager Specialist
Unity
11.2017 - 12.2020
Vocational Rehabilitation Counselor
DDRS
01.2014 - 12.2017
Special Education Teacher
Dubois Elementary School
01.2010 - 12.2014
Bachelor of Science - Special Education With An Endorsement in Inclusion
Vincennes