Overview
Work History
Education
Skills
Timeline
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Desiree Nicole Morris

Altadena,CA

Overview

6
6
years of professional experience

Work History

Delivery Driver

AxelHire
02.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Followed corporate procedures to maintain company and customer data confidentiality.

Delivery Driver

Uber Eats
04.2020 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Instacart Shopper

Instacart
01.2020 - Current
  • Loaded and unloaded orders at customer's homes or locations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.
  • Consulted with customers on food selections and custom order requests.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Followed orders precisely for correct items, sizes and quantities.


Customer Service

Universal Studios
08.2017 - 12.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed through with client requests to resolve problems.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Education

Cosmetology

Marinello School of Beauty - Burbank
Burbank, CA

High School Diploma -

Parkridge Private School
Long Beach, CA
2012

Skills

  • Plan Routes
  • Payment Collection
  • Valid Driver's License
  • Reliable Vehicle
  • GPS and Route Planning
  • Smartphone Use
  • Effective Planning
  • Maintain Vehicles
  • Delivery and Trip Logs
  • Selling Skills

Timeline

Delivery Driver

AxelHire
02.2022 - Current

Delivery Driver

Uber Eats
04.2020 - Current

Instacart Shopper

Instacart
01.2020 - Current

Customer Service

Universal Studios
08.2017 - 12.2018

Cosmetology

Marinello School of Beauty - Burbank

High School Diploma -

Parkridge Private School

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Desiree Nicole Morris