Desiree Nicole Morris
Altadena,CA
Overview
6
6
years of professional experience
Work History
Delivery Driver
AxelHire
02.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Followed corporate procedures to maintain company and customer data confidentiality.
Delivery Driver
Uber Eats
04.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Instacart Shopper
Instacart
01.2020 - Current
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Tracked substitutions and informed customers of changes.
- Consulted with customers on food selections and custom order requests.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Followed orders precisely for correct items, sizes and quantities.
Customer Service
Universal Studios
08.2017 - 12.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Cosmetology
Marinello School of Beauty - Burbank
Burbank, CAHigh School Diploma -
Parkridge Private School
Long Beach, CA2012
Skills
- Plan Routes
- Payment Collection
- Valid Driver's License
- Reliable Vehicle
- GPS and Route Planning
- Smartphone Use
- Effective Planning
- Maintain Vehicles
- Delivery and Trip Logs
- Selling Skills
Timeline
Delivery Driver
AxelHire
02.2022 - Current
Delivery Driver
Uber Eats
04.2020 - Current
Instacart Shopper
Instacart
01.2020 - Current
Customer Service
Universal Studios
08.2017 - 12.2018
Cosmetology
Marinello School of Beauty - Burbank
High School Diploma -
Parkridge Private School