Desirey Cuadra
Hartford
Summary
Compassionate and dedicated PCA with a proven track record at Nursing Services inc, skilled in personal hygiene assistance and emotional support. Demonstrated excellence in customer service, effectively managing high-stress situations and ensuring patient comfort. Adaptable and self-motivated, committed to promoting independence and wellbeing for all clients.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
PCA
Juniper Homecare
01.2025 - 03.2025
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
Homemaking
Nursing Services Inc.
02.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cashier/drive Through
Dunkin Donuts- DH Restaurant Group
03.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Walmart
01.2018 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associates Degree - Nursing
Capital Community College
Hartford, CT06-2027
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Customer service and satisfaction
- Customer service analysis
- Customer service excellence
- Customer service and communication skills
- Providing customer service
- Customer service in spanish
- Outstanding customer service
- Time management
- Money handling
- Order taking
- Payment processing
Languages
Spanish
Full Professional
Timeline
PCA
Juniper Homecare
01.2025 - 03.2025
Cashier/drive Through
Dunkin Donuts- DH Restaurant Group
03.2023 - 12.2023
Homemaking
Nursing Services Inc.
02.2023 - 02.2024
Customer Service Representative
Walmart
01.2018 - 06.2021
Associates Degree - Nursing
Capital Community College
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